Chelsea Thomas
Winnipeg,Manitoba
Summary
Dedicated, passionate individual employed as a Community Health Facilitator with 8 years of experience in community services and health facilities. Previous positioned as a Family Support and Outreach Worker with strengths of communication and collaboration. Committed to helping marginalized individualizes improve wellness through hands-on support. Seeking mid-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Health Facilitator
Mount Carmel Clinic
Winnipeg, Manitoba
09.2022 - 04.2023
- Coordinate program activities amongst team members as directed
- Facilitate new intake of new clients, including program eligibility, initial assessment and assignment of appropriate team resources, including outreach workers
- Identify and access resources for case load of 30 clients outside the program as appropriate
- Provide community education and foster understanding in the community about client groups and challenges they face
- Encourage and support grass roots action on social issues affecting the community and clients
- Facilitate development of peer mentorship and peer capacity building opportunities
- Avoid making assumptions about others and deal with disagreement and conflict constructively from a nonjudgmental approach
- Oversee 2 Family Support workers to support success for client needs by sharing experience, knowledge and best practices
- Help to create an environment in which different ideas are valued and all members of the team are encouraged to participate
- Work with others on the team to identify gaps in service and service improvement opportunities; contribute suggestions and ideas to improve service quality and enhance outcomes for clients
- Participate in, and contribute to, the development of annual quality plans and work with the team to achieve quality goals
- Notice and point out gaps in service and opportunities for significant program developments or improvements that will meet emerging needs in the community.
Family Support Worker
Mount Carmel Clinic
Winnipeg, Manitoba
10.2021 - 09.2022
- Case management of 15 clients and families to make an active offer of service
- Provide a range of services, within a goal-oriented plan, that may include prevention/harm reduction, assessment, parenting support and education, advocacy, referrals and resources, crisis intervention, access to traditional medicines/ceremonies
- Document client interactions and record program information in accordance with applicable standards and policies
- Prepare and submit accurate statistics and other program/service information as required
- Report incidents, near misses and other areas of potential risk and contribute suggestions for mitigating/learning from these situations
- Proactively work with pregnant women, children and families offering a range of support services that build on strengths of families and give children an optimal opportunity for healthy growth and development.
Support Worker
Memengwaa Program
Winnipeg
04.2022 - 07.2022
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
Outreach Worker
Mount Carmel Clinic
Winnipeg, Manitoba
06.2020 - 10.2021
- Offering supports and recovery services, within an existing service plan and on as-needed basis
- Provide a range of services to caseload of 15 clients, within a client-specific goal-oriented plan, that may include prevention/harm reduction, assessment, transportation, personal supports, advocacy, referrals and resources, crisis intervention, access to traditional medicines/ceremonies
- Direct services to clients on an as needed basis in drop-in areas and/or community; staff on-site client-service areas as assigned
- Document client interactions and record program information in accordance with applicable standards and policies
- Prepare and submit accurate statistics and other program/service information as required
- Report incidents, near misses and other areas of potential risk and contribute suggestions for mitigating/learning from these situations.
Medical Office Assistant
Mount Carmel Clinic
Winnipeg, MB
01.2019 - 05.2020
- Coordinated patient scheduling, check-in, and check-out
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Used Accuro to schedule appointments for doctor visits and procedures
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Home Support Worker
Winnipeg Regional Health Authority
Winnipeg
01.2018 - 01.2019
- Developed trusting relationships with clients
- Enhanced client comfort by providing personal care services
- Managed household tasks such as cleaning, laundry, and meal preparation to maintain a clean and organized living environment for clients.
- Collaborated with other health care professionals to establish optimal patient care.
- Improved patient outcomes by providing comprehensive medication management and monitoring.
Receptionist
Kivalliq Inuit Centre
Winnipeg, Manitoba
07.2016 - 01.2018
- Corresponded with clients through email and telephone
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Handled cash transactions and maintained sales and payments records accurately
- Closely monitored dispatch board to triage
- Directed dispatching, routing, and tracking of vehicles
Education
Diploma - Medical Office Assistant
CDI College
Winnipeg, Manitoba06.2016
GED -
Winnipeg Adult Education Centre
Winnipeg, Manitoba06.2015
Skills
- Referral Coordination
- Resource Navigation
- Client Advocacy
- Substance Abuse Knowledge
- Family Dynamics Understanding
- Relationship Building
- Problem-solving aptitude
- File Management
- Workload Management
- Multitasking
- Case Documentation
- Office Administration
Certification
- ASIST: Applied Suicide Intervention Skills Training, 2022
- CPR Training, 2021
- Class 5 Drivers License, 2017
Timeline
Community Health Facilitator
Mount Carmel Clinic
09.2022 - 04.2023
Support Worker
Memengwaa Program
04.2022 - 07.2022
Family Support Worker
Mount Carmel Clinic
10.2021 - 09.2022
Outreach Worker
Mount Carmel Clinic
06.2020 - 10.2021
Medical Office Assistant
Mount Carmel Clinic
01.2019 - 05.2020
Home Support Worker
Winnipeg Regional Health Authority
01.2018 - 01.2019
Receptionist
Kivalliq Inuit Centre
07.2016 - 01.2018
Diploma - Medical Office Assistant
CDI College
GED -
Winnipeg Adult Education Centre