Chelsea Thomas
Winnipeg,Manitoba
Summary
Dedicated, passionate individual employed as a Community Health Facilitator with 8 years of experience in community services and health facilities. Previous positioned as a Family Support and Outreach Worker with strengths of communication and collaboration. Committed to helping marginalized individualizes improve wellness through hands-on support. Seeking mid-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Health Facilitator
Mount Carmel Clinic
09.2022 - 04.2023
- Coordinate program activities amongst team members as directed
- Facilitate new intake of new clients, including program eligibility, initial assessment and assignment of appropriate team resources, including outreach workers
- Identify and access resources for case load of 30 clients outside the program as appropriate
- Provide community education and foster understanding in the community about client groups and challenges they face
- Encourage and support grass roots action on social issues affecting the community and clients
- Facilitate development of peer mentorship and peer capacity building opportunities
- Avoid making assumptions about others and deal with disagreement and conflict constructively from a nonjudgmental approach
- Oversee 2 Family Support workers to support success for client needs by sharing experience, knowledge and best practices
- Help to create an environment in which different ideas are valued and all members of the team are encouraged to participate
- Work with others on the team to identify gaps in service and service improvement opportunities; contribute suggestions and ideas to improve service quality and enhance outcomes for clients
- Participate in, and contribute to, the development of annual quality plans and work with the team to achieve quality goals
- Notice and point out gaps in service and opportunities for significant program developments or improvements that will meet emerging needs in the community.
Family Support Worker
Mount Carmel Clinic
10.2021 - 09.2022
- Case management of 15 clients and families to make an active offer of service
- Provide a range of services, within a goal-oriented plan, that may include prevention/harm reduction, assessment, parenting support and education, advocacy, referrals and resources, crisis intervention, access to traditional medicines/ceremonies
- Document client interactions and record program information in accordance with applicable standards and policies
- Prepare and submit accurate statistics and other program/service information as required
- Report incidents, near misses and other areas of potential risk and contribute suggestions for mitigating/learning from these situations
- Proactively work with pregnant women, children and families offering a range of support services that build on strengths of families and give children an optimal opportunity for healthy growth and development.
Support Worker
Memengwaa Program
04.2022 - 07.2022
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
Outreach Worker
Mount Carmel Clinic
06.2020 - 10.2021
- Offering supports and recovery services, within an existing service plan and on as-needed basis
- Provide a range of services to caseload of 15 clients, within a client-specific goal-oriented plan, that may include prevention/harm reduction, assessment, transportation, personal supports, advocacy, referrals and resources, crisis intervention, access to traditional medicines/ceremonies
- Direct services to clients on an as needed basis in drop-in areas and/or community; staff on-site client-service areas as assigned
- Document client interactions and record program information in accordance with applicable standards and policies
- Prepare and submit accurate statistics and other program/service information as required
- Report incidents, near misses and other areas of potential risk and contribute suggestions for mitigating/learning from these situations.
Medical Office Assistant
Mount Carmel Clinic
01.2019 - 05.2020
- Coordinated patient scheduling, check-in, and check-out
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Used Accuro to schedule appointments for doctor visits and procedures
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Home Support Worker
Winnipeg Regional Health Authority
01.2018 - 01.2019
- Developed trusting relationships with clients
- Enhanced client comfort by providing personal care services
- Managed household tasks such as cleaning, laundry, and meal preparation to maintain a clean and organized living environment for clients.
- Collaborated with other health care professionals to establish optimal patient care.
- Improved patient outcomes by providing comprehensive medication management and monitoring.
Receptionist
Kivalliq Inuit Centre
07.2016 - 01.2018
- Corresponded with clients through email and telephone
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Handled cash transactions and maintained sales and payments records accurately
- Closely monitored dispatch board to triage
- Directed dispatching, routing, and tracking of vehicles
Education
Diploma - Medical Office Assistant
CDI College
Winnipeg, Manitoba06.2016
GED -
Winnipeg Adult Education Centre
Winnipeg, Manitoba06.2015
Skills
- Referral Coordination
- Resource Navigation
- Client Advocacy
- Substance Abuse Knowledge
- Family Dynamics Understanding
- Relationship Building
- Problem-solving aptitude
- File Management
- Workload Management
- Multitasking
- Case Documentation
- Office Administration
Certification
- ASIST: Applied Suicide Intervention Skills Training, 2022
- CPR Training, 2021
- Class 5 Drivers License, 2017
Timeline
Community Health Facilitator
Mount Carmel Clinic
09.2022 - 04.2023
Support Worker
Memengwaa Program
04.2022 - 07.2022
Family Support Worker
Mount Carmel Clinic
10.2021 - 09.2022
Outreach Worker
Mount Carmel Clinic
06.2020 - 10.2021
Medical Office Assistant
Mount Carmel Clinic
01.2019 - 05.2020
Home Support Worker
Winnipeg Regional Health Authority
01.2018 - 01.2019
Receptionist
Kivalliq Inuit Centre
07.2016 - 01.2018
Diploma - Medical Office Assistant
CDI College
GED -
Winnipeg Adult Education Centre
Similar Profiles
Donnel DaclloDonnel Dacllo
Outreach Worker, ACT-Assertive Community Treatment at Mount Carmel ClinicOutreach Worker, ACT-Assertive Community Treatment at Mount Carmel Clinic
Therese PaceTherese Pace
Triage RN at Mount Carmel Heart & Vascular /Mount Carmel HealthTriage RN at Mount Carmel Heart & Vascular /Mount Carmel Health
Lisselot ContrerasLisselot Contreras
Labor & Delivery, Postpartum Student Nurse at Mount Carmel East HospitalLabor & Delivery, Postpartum Student Nurse at Mount Carmel East Hospital