Patience Etukudo
Kamloops,Canada
Summary
Compassionate and dedicated professional with extensive experience in community service, shelter support, and client care. Known for outstanding people skills, cultural sensitivity, and a non-judgmental approach, I am passionate about helping vulnerable individuals achieve stability and dignity. Adept at working in fast-paced environments, supporting diverse populations, and contributing meaningfully to both non-profit and corporate organizations. Seeking to leverage my skills and lived experience to continue contributing positively to Canadian society.
Qualified support worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring a comfortable and safe environment. Proven skills in effective communication and problem-solving.
Qualified support worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
21
21
years of professional experience
Work History
Shelter Support Worker
Canadian Mental Health Association (CMHA)
09.2024 - Current
- Provide day-to-day support to approximately 40 clients in a transitional and emergency shelter setting, ensuring dignity, safety, and respect.
- Conduct needs assessments to connect clients with mental health, housing, and social services.
- Use trauma-informed practices to de-escalate crises and provide immediate support.
- Maintain accurate documentation, including incident reports and case notes.
- Collaborate with external agencies to promote housing stability and reduce barriers.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Shelter Support Worker (Team Lead)
The Mustard Seed
09.2022 - Current
- Supervised shelter operations, ensuring a safe, welcoming, and organized environment.
- Provided direct support to approximately 22 clients during meals and daily activities.
- Greeted and assisted donors and community partners with professionalism.
- Monitored resident/visitor interactions and maintained security protocols.
- Maintained accurate records, statistics, and incident reports in line with organizational standards.
Dishwasher / Prep Cook
Brownstone Restaurant
08.2021 - Current
- Maintained cleanliness and organization in high-paced kitchen operations.
- Prepared fresh ingredients, sauces, and dressings to support chefs.
- Ensured compliance with safety, health, and sanitation standards.
CELPIP Examination Supervisor
Prometric Testing Centre
01.2023 - 10.2024
- Administered exams according to strict testing regulations and protocols.
- Ensured a secure and fair testing environment for all 20 candidates.
- Assisted with administrative duties, including scheduling, candidate verification, and reporting.
Human Resources Personnel
Elty-Tek Global Resources Ltd.
01.2010 - 12.2020
- Managed recruitment processes including job postings and interviews.
- Administered employee benefits programs and maintained accurate records.
- Conducted staff satisfaction surveys to boost workplace efficiency.
- Processed workers’ compensation requests to support staff well-being.
Gas Outlet Supervisor
Modyem & Sons Nigeria Ltd.
06.2004 - 12.2005
- Supervised daily operations of six gas service outlets.
- Oversaw staff activities to ensure customer satisfaction and operational efficiency.
- Prepared bi-weekly reports to improve accountability.
- Reduced shrinkage 95% by closely monitoring inventory and security procedures.
Education
Post-Baccalaureate Diploma - Tourism Experience Management
Thompson Rivers University
Kamloops, BC08.2025
Bachelor's Degree - English Language
University of Lagos
Akoka, Lagos12.2009
Skills
- Trauma-Informed Care
- Community Engagement
- Teamwork & Leadership
- Client-Centered Support
- Crisis De-escalation
- Customer Service
- Records & Data Management
- Time Management & Organization
Languages
English
Awards
WHMIS – 2021, First Aid Certificate – 2021, Standard First Aid – 2022, Award of Merit – Operation Rescue Africa International Inc.
Timeline
Shelter Support Worker
Canadian Mental Health Association (CMHA)
09.2024 - Current
CELPIP Examination Supervisor
Prometric Testing Centre
01.2023 - 10.2024
Shelter Support Worker (Team Lead)
The Mustard Seed
09.2022 - Current
Dishwasher / Prep Cook
Brownstone Restaurant
08.2021 - Current
Human Resources Personnel
Elty-Tek Global Resources Ltd.
01.2010 - 12.2020
Gas Outlet Supervisor
Modyem & Sons Nigeria Ltd.
06.2004 - 12.2005
Bachelor's Degree - English Language
University of Lagos
Post-Baccalaureate Diploma - Tourism Experience Management
Thompson Rivers University
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