Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Patience Agosu

Patience Agosu

New Waterford,NS

Summary

Results-oriented customer care representative with a proven track record of delivering exceptional service and satisfaction. Proficient in effectively addressing inquiries, resolving issues, and nurturing positive customer relationships. . Seeking to leverage expertise in a dynamic team environment to contribute to organizational success while continuously striving to exceed customer expectations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Deli Clerk

Sobeys Inc.
05.2022 - Current
  • Provided excellent customer service, ensuring satisfaction, and addressing inquiries
  • Maintained attractive product displays and adhered to food safety regulations
  • Collaborated with team members to meet customer needs effectively.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.

Sales Executive

Crysella Trend Concept
09.2014 - 11.2021
  • Developed new business opportunities and trained staff on product knowledge
  • Generated regular reports on potential clients and maintained client relationships
  • Managed inventory and ensured stock availability to meet customer demand.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Developed and presented valuable sales presentations to potential customers to highlight the features and benefits of products.
  • Stock merchandise, clearly label items, and arrange them according to size or color.

Business Development Officer

Levitate Creative Studio
06.2011 - 02.2014
  • Expanded supplier base and presented agency strengths to potential clients
  • Addressed client needs and identified new market opportunities
  • I ensured a positive client experience and resolved any issues promptly.
  • Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
  • Met existing customers to review current services and expand sales opportunities.
  • Stayed current on company offerings and industry trends.

Relationship Officer

Sovereign Trust Insurance
06.2007 - 12.2011
  • Managed customer complaints and scheduled resolutions, ensuring feedback
  • Organized meetings and maintained accurate client databases
  • Provided regular reports on client engagement and interaction.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.

Education

Post-Baccalaureate Diploma - Business Management

Cape Breton University, Sydney, NS
01.2023

Bachelor’s Degree - Business Administration

Madonna University, Okija
01.2006

Skills

  • Results-oriented
  • Problem Resolution
  • Multitasking
  • Proactive
  • Client Relations
  • Product and service knowledge
  • Data Collection
  • Staff Training
  • Microsoft Office Suite
  • Team Development
  • Calm and Professional Under Pressure
  • Work Prioritization

Certification

  • Data Scientist's Toolbox Certification, John Hopkins University, 02/01/23
  • Scrum Fundamentals Certified, Scrum Study, 05/01/22
  • Advanced Excel Certification, LinkedIn Learning, 2022
  • Certificate of Completion in Basic Life Support (BLS), National CPR Foundation, 2021
  • Standard First Aid (CSA Intermediate Workplace First Aid) CP C & AED, St John Ambulance Saint-Jean, 2022

References

Available upon request.

Languages

English
Full Professional

Timeline

Deli Clerk - Sobeys Inc.
05.2022 - Current
Sales Executive - Crysella Trend Concept
09.2014 - 11.2021
Business Development Officer - Levitate Creative Studio
06.2011 - 02.2014
Relationship Officer - Sovereign Trust Insurance
06.2007 - 12.2011
Cape Breton University - Post-Baccalaureate Diploma, Business Management
Madonna University - Bachelor’s Degree, Business Administration

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Patience Agosu