Lori Whitford
Wallaceburg
Summary
Quality-focused and offering two years of experience in data entry, who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity.
Experienced with retail coordination, focusing on efficient store operations and customer satisfaction. Utilizes strong organizational skills and leadership to maximize retail performance. Track record of effective inventory management and team collaboration, ensuring smooth retail operations.
Retail professional with extensive experience in managing store operations and enhancing customer satisfaction. Proven ability to lead teams and adapt to dynamic retail environments. Known for strong organizational skills and commitment to delivering results through effective teamwork.
Overview
17
17
years of professional experience
Work History
Meat Department Clerk
No Frills
10.2024 - Current
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Unloaded merchandise and stocked cases with new merchandise.
Customer Service Manager
Walmart Canada
07.2012 - 10.2024
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers.
- Delivered excellent customer service by greeting and assisting each customer.
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Stocked and restocked inventory when shipments were received.
Customer Care Professional
Alpine Access Canada Inc
07.2011 - 06.2012
- Home based answering phones for Rogers Wireless.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Senior Account Manager
Sykes Assistance Services
09.2010 - 07.2011
- Cross-trained and provided back-up for other customer service representatives when needed.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Maintaining account security.
- Superior data entry skills.
Reservation Agent
Robert Q Airways
03.2008 - 10.2010
- Answering Calls and Working Front Counter.
- Checking people in Handling cash, credit and pos transactions.
- Using computer reservation system.
- Making Reservations.
- Collecting Information ie passport etc.
- Printing, copying, faxing Confirmation Calling.
- Filling in and completing Microsoft Office Spread Sheets.
- Responding to customer emails.
- Directed calls to appropriate individuals and departments.
- Accurately balanced cash drawer after every shift.
Education
High School Diploma -
WDSS
Wallaceburg, ON01.1984
Skills
- Understands grammar
- Customer service-oriented
- Multi-line phone proficiency
- Critical thinker
- Filing and data archiving
- Professional demeanor
- Reliable
- Flexible schedule
- Pleasant demeanor
- Time management
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Excellent communication skills
- Computer-savvy
- Strong problem solver
- Resourceful
- Customer service
- Workplace safety
- Safety awareness
- Cleanliness standards
- Merchandise stocking
- Sanitation procedures
- Stock rotation
- Team leadership
- Decision-making
Timeline
Meat Department Clerk
No Frills
10.2024 - Current
Customer Service Manager
Walmart Canada
07.2012 - 10.2024
Customer Care Professional
Alpine Access Canada Inc
07.2011 - 06.2012
Senior Account Manager
Sykes Assistance Services
09.2010 - 07.2011
Reservation Agent
Robert Q Airways
03.2008 - 10.2010
High School Diploma -
WDSS
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