Parvinder Kaur
Waterloo,ON
Summary
Customer-focused and solution-driven professional with strong experience handling inquiries, resolving issues, and delivering empathetic support in fast-paced environments. Skilled at identifying customer needs, troubleshooting concerns, and working across multiple systems with accuracy. Known for clear communication, ownership of tasks, and creating positive customer experiences aligned with HGS service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Subway
02.2024 - Current
- Greeted customers and provided friendly, supportive, and personalized service while taking orders and answering questions.
- Used active listening to understand customer preferences and needs, offering recommendations and ensuring complete satisfaction.
- Handled payments, billing issues, refunds, and order adjustments accurately using the POS system.
- Resolved customer concerns calmly and professionally, taking ownership of issues to ensure a positive resolution.
- Managed multiple tasks at once—order preparation, customer interaction, and system usage—while maintaining accuracy and speed.
- Documented inventory, waste logs, and customer feedback in internal systems as required.urs.
Security Guard
Blackbird Security
01.2023 - 01.2024
- Communicate with customers, visitors, and staff in a calm, professional, and supportive manner—often during stressful situations.
- Use active listening and empathy to understand concerns, answer questions, and provide accurate information.
- Take ownership of issues such as disputes, access problems, lost items, or customer complaints, ensuring proper resolution and follow-up.
- Document all interactions, incidents, and outcomes in digital reporting systems with high accuracy and attention to detail.
- Navigate multiple computer systems and security software (CCTV, incident reporting, access control) while handling live inquiries.
- Provide a positive, helpful experience to everyone entering the site by maintaining a customer-first approach.
Education
Computer Application Development - Information Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener08-2024
Graduate Certificate In Information Technology - Information Technology
Algoma University
Brampton, ON12-2023
Bachelor In Computer Science - Information Technology
Govt. P.G. College
Haryana, IN05-2020
Skills
- Effective listening skills
- Analytical problem solving
- Interpersonal sensitivity
- Customer interaction handling
- Billing and Payment Processing
- Multitasking with Multiple Systems
- Professional Verbal & Written Communication
- Customer Needs Assessment & Recommendations
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Full Professional
French
Limited Working
Certification
- Licensed Food Handler
- Licensed Security Guard
- Certified CPR/First Aid
Timeline
Sandwich Artist
Subway
02.2024 - Current
Security Guard
Blackbird Security
01.2023 - 01.2024
Computer Application Development - Information Technology
Conestoga College Institute of Technology And Advanced Learning
Graduate Certificate In Information Technology - Information Technology
Algoma University
Bachelor In Computer Science - Information Technology
Govt. P.G. College