Shelynn Alam
Toronto,ON
Summary
Experienced Ground Attendant with over 1 year of experience in the aviation industry. Efficient and accurate team player with a dedicate approach to customer service, facilities maintenance and safety. Excellent reputation for resolving problems, and improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sandwich Artist
Subway Sandwiches
10.2022 - Current
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods and ingredients.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
Waitress
Jatujak Restaurant
10.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Ground Attendant
Thai AirAsia
03.2019 - 05.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to passengers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
Waitress
Pattaya Restaurant
03.2016 - 01.2019
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with aggressive guests, directing disgruntled clients to appropriate managers.
Education
Diploma - Service Excellence For Business
ILAC International College
Toronto, ONBBA - International Business
Rajamangala University Technology of Thanyaburi
Thanyaburi,TH04.2020
High School Diploma -
Sarasas Witaed Rangsit School
Thanyaburi,TH03.2016
Skills
- Customer Service
- Sales Transaction Management
- Superior Communication Skills
- Positive Reinforcement
- Effective Multitasking
- Teamwork and Collaboration
- Problem-Solving
- Strong Work Ethic
- Active Listening
Timeline
Sandwich Artist
Subway Sandwiches
10.2022 - Current
Waitress
Jatujak Restaurant
10.2022 - Current
Ground Attendant
Thai AirAsia
03.2019 - 05.2020
Waitress
Pattaya Restaurant
03.2016 - 01.2019
Diploma - Service Excellence For Business
ILAC International College
BBA - International Business
Rajamangala University Technology of Thanyaburi
High School Diploma -
Sarasas Witaed Rangsit School
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