Parvin Fatemi
Coquitlam,Canada
Summary
Dedicated and resourceful community service professional with diverse skills in settlement, resettlement assistance and employment services to new immigrants and Government-Assisted Refugees (GARs). Demonstrated knowledge of the issues vulnerable immigrant families and youth face, including social, cultural, emotional, health, wellbeing and sexual orientation. Solid diversity and active inclusion orientation, committed to continuous learning and skill development.
Overview
10
10
years of professional experience
Work History
Settlement & Employment Worker
Frog Hollow Neighborhood House
09.2021 - Current
- Provides information, orientation, and referrals to permanent resident, refugees and Temporary Foreign Workers (TFWs) on the telephone, via email, and in-person
- Increases the new immigrant families’ awareness and understanding of their rights and responsibilities through educational activities and/or existing educational material
- Conducts group info sessions and workshops relevant to permanent residents, refugees and TFWs in various industries
- Empowers new immigrants to exercise their rights by providing or assisting in accessing services available to them
- Fosters inclusion and welcoming of migrant workers through social, cultural, and/or recreational events
- Engages and collaborates with employers and stakeholders to support permanent residents and TFWs
- Supports migrant workers during emergency situations
- Provides assistance to the new immigrant families experiencing crises or high levels of trauma
- Assesses service and referral gaps for services and collaborates with local stakeholders to establish relationships
- Assesses client needs, strengths and assets and provides targeted resources and referrals
- Keeps informed of current resources, trends, needs, changes, and service gaps related to new immigrants, refugees and TFWs
- Fosters new partnerships to effectively connect with stakeholders in employment, governmental and non-governmental organizations to support permanent residents, refugees and TFWs
- Outreach to community organizations to promote new immigrants program and services
- Maintains records, statistics, and all required reporting documentation, including tracking program expenditures
- Conducts narrative reporting and data reporting
- Manages wrap-around supports, as needed, and according to client needs
- Provides basic information for mental health and trauma support, as needed
- Informs Service Manager of any significant concerns/client issues promptly
- Ensures all required service data is correctly entered into Frog Hollow NBH and government databases
- Swiftly responds to queries regarding service data quality
- Ensures all necessary administrative tasks related to service are completed, ensuring all privacy and confidentiality requirements are met
- Performs other duties as assigned by Service Manager.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
EPIC Program Coordinator
North Shore Multicultural Society
08.2019 - 04.2020
- Provided comprehensive needs assessment in intake sessions and developed action plans based on identified needs and barriers to professional transition
- Provided customized settlement and employment support, and advocated on participants’ behalf to programs, institutions and service providers
- Developed program curriculum and implementation plans, coordinated workshops and meetings on topics relevant to settlement and the Canadian labor market
- Completed documentation in accordance with program requirements and standards, in a timely manner.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
Child & Family Settlement Worker
Mount Pleasant Family Centre Society
08.2018 - 01.2019
- Provided intensive early childhood and family-focused settlement and developmental support to young refugee children (0-6) and their caregivers/parents
- Participated in program planning and implementation, including regular documentation to demonstrate children’s learning development, and use this as a tool to engage with children and their families
- Assessed the development of children, developed culturally appropriate program plans, and ensured that parents and relevant professionals are aware of how services will be coordinated, as required.
Resettlement Assistant Program (RAP) Case Worker
ISSofBC - Victoria Dr. Welcome Center
01.2015 - 01.2017
- Performed intakes and assessments with refugee clients, assessed needs, strengths and barriers, in the client’s first-language
- Assisted refugee families in accessing services and integration into local communities
- Conducted orientations sessions to inform clients about public systems and services, including refugee families support services, housing, health, transportation, employment, education, Canadian banking and financial systems, and rights and responsibilities.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Improved team morale and productivity through effective communication and active listening skills.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor of Health Science in Midwifery -
Tabriz University
Tabriz - Iran Skills
- Demonstrated ability to work effectively and empathically with people representing of all cultural, ethnic and linguistic contexts, social backgrounds, lifestyle, and sexual and gender identities
- Well-developed cross cultural communication skills, with strong interpersonal awareness
- Organized, detailed and accurate, top notch time/resource management & task prioritization skills
- Demonstrated capacity to manage high volume workloads, in fast paced, challenging settings
- Strong understanding of confidentiality/data protection, professional boundaries & self-care
- Picks up new skills and systems quickly, adapts readily to change and challenge
- MS Office Word, Excel, Access, PowerPoint, Outlook & ICARE system proficiencies
- English, Farsi/Dari and Turkish fluencies, oral, written and read
Professional Development
- Inclusive Trauma Informed Practice: Using the Creative Process, BC Council for Families, 2019
- Educational Instructional Training in Child Development, BC Center for Ability, 2018
- Emergency First Aid & CPR Level 1, St. John Ambulance, Vancouver, BC, 2018
- Setting Boundaries and Confidentiality, ISSofBC, Vancouver, BC, 2017
- ECE 04 - Health Safety & Nutrition, Ridge Meadows College, Maple Ridge/Pitt Meadows, BC, 2015
- Self Care Training, Peer Net, ISSofBC, 2015
- Immigrant Women's Peer Support Program, ISSofBC, Coquitlam, BC, 2014
Timeline
Settlement & Employment Worker
Frog Hollow Neighborhood House
09.2021 - Current
EPIC Program Coordinator
North Shore Multicultural Society
08.2019 - 04.2020
Child & Family Settlement Worker
Mount Pleasant Family Centre Society
08.2018 - 01.2019
Resettlement Assistant Program (RAP) Case Worker
ISSofBC - Victoria Dr. Welcome Center
01.2015 - 01.2017
Bachelor of Health Science in Midwifery -
Tabriz University
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