Cam Muirhead
Coquitlam,Canada
Summary
Dynamic leader with over 12 years experience at Coast Mountain Bus Company, working various roles within the Customer Information department.
I provide leadership and empower colleague knowledge, going above and beyond to achieve quality assurance.
Consistently seeking professional and personal development.
I operate in an ethical, efficient and timely manner while building collective care within a team.
Overview
12
12
years of professional experience
Work History
Customer Information Supervisor (Temporary)
- CMBC
05.2025 - Current
- Supervises a team of 23 unionized employees.
- Delivers mid-month and end-month statistics on call center agent performance.
- Keeps accurate records of employee attendance, coordinating with Attendance Advisors and the Occupational Health Group
- Addresses absentee incidents.
- Manages employee leave requests.
- Reports to senior management to collaborate on incidents of concern; investigates and addresses employee misconduct.
- Works with the scheduler to ensure adequate staffing coverage.
- Reviews and attends to customer complaints and commendations.
- Ongoing development of skills and knowledge, having recently entered the position.
Work Leader
- Coast Mountain Bus Company
06.2018 - 05.2025
- Communicated with various departments; condensing & sharing pertinent information with both internal & external customers.
- Provided support, coaching & education to Customer Information Agents to best equip them in assisting callers.
- Improved workflow using Microsoft Power Automate which generates bulletins.
- Provided leadership and empowered colleagues' knowledge, ensuring adherence to quality standards.
- Managed the Work Leader SharePoint page - Created a primary 'home base' resource used by CI Work Leaders daily.
- Revised the CI Agent 'HelpInfo' resource as a SharePoint homepage, while providing ongoing updates and maintenance.
Customer Information Agent
- Coast Mountain Bus Company
06.2013 - 06.2018
- Provided excellent customer service.
- Filed complaints and commendations.
- Received multiple letters of commendation from customers who were pleased with service provided.
- Kept up to date on events within the Lower Mainland affecting transit service to best prepare for customer questions.
Education
Corporate Security Awareness Training - InfoSec
NINJIO
06.2025
Indigenous Canada - Cultural Safety
University of Alberta
05.2023
Equity, Diversity & Inclusivity Program -
TransLink
12.2022
Skills
- Leadership
- Communication
- Customer Service
- Typing: Up to 90 WPM
- Prioritization
- Multitasking
- Peer Training & Education
- Computer Skills
- Interpersonal Skills
- Relationship building
- Resourceful
- Teamwork and collaboration
- SharePoint experience
- Process improvement
Languages
English
Native/ Bilingual
French
Limited
References
Naveen Verma
CI Supervisor, Coast Mountain Bus Company, naveen.verma@coastmountainbus.com, 604-953-3670
Timeline
Customer Information Supervisor (Temporary)
- CMBC
05.2025 - Current
Work Leader
- Coast Mountain Bus Company
06.2018 - 05.2025
Customer Information Agent
- Coast Mountain Bus Company
06.2013 - 06.2018
Corporate Security Awareness Training - InfoSec
NINJIO
Indigenous Canada - Cultural Safety
University of Alberta
Equity, Diversity & Inclusivity Program -
TransLink
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