Parveen Sharma
Customer Service Professional
Dartmouth,NS
Summary
Energetic and results-driven customer service professional, with more than 8 years of experience and a track record of working remarkably well with multi lingual and diverse cultural of about over 100 different nationalities with minimum supervision. Detail-oriented,knowledgeable and skilled at completing customer-facing and office-based tasks by applying strong multitasking and organizational abilities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Medical Office Assistant
Scotia Square Medical Clinic
Halifax, NS
08.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained payments from patients and scanned identification and insurance cards.
Server
DELTA MARRIOTT HOTEL
Dartmouth, NS
04.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept registering accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Client Relationship Manager
Gloriousai Consultants
Delhi, Delhi
04.2014 - 04.2017
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Logged call information and solutions provided into internal database.
- Assisted call-in candidates with questions.
- Calling candidates for interview.
- Short listing resumes based on desired skills and experience.
- Tracking attendance, maintaining leave records, issue letters, etc.
Cabin Services Manager
QATAR AIRWAYS
Doha, Qatar
12.2012 - 02.2014
- Providing high level of safety to customers onboard
- aircraft.
- Providing effective leadership and management to achieve high level of Customer satisfaction.
- Interacting with customers, anticipating and assisting with their individual needs.
- Identifying and resolving customer problems and complaints on spot and following up where required.
- Ensuring crew members are briefed of all relevant duty information.
- Improving team performance and productivity by:
- Demonstrating leadership skills of coaching,motivating and counseling of cabin attendances;
- Establishing effective coordination with crew members and all related ground functions.
Cabin Crew Member
QATAR AIRWAYS
Doha, Qatar
01.2008 - 12.2012
- Followed company regulations and rules to promote safe environment for customers and employees.
- Answered customers questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove customer satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Education
Post-Graduate Diploma - Management - Customer Relationship
Symbiosis - Pune
India 06.2010 - 12.2011
Bachelor of Physiotherapy -
Institute of Applied Medicine And Research
Ghaziabad,India 08.2003 - 12.2007
Skills
Interpersonal and client communications
undefinedTimeline
Medical Office Assistant
Scotia Square Medical Clinic
08.2022 - Current
Server
DELTA MARRIOTT HOTEL
04.2022 - Current
Client Relationship Manager
Gloriousai Consultants
04.2014 - 04.2017
Cabin Services Manager
QATAR AIRWAYS
12.2012 - 02.2014
Post-Graduate Diploma - Management - Customer Relationship
Symbiosis - Pune
06.2010 - 12.2011
Cabin Crew Member
QATAR AIRWAYS
01.2008 - 12.2012
Bachelor of Physiotherapy -
Institute of Applied Medicine And Research
08.2003 - 12.2007
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