Parveen Sharma
Customer Service Professional
Dartmouth,NS
Summary
Energetic and results-driven customer service professional, with more than 8 years of experience and a track record of working remarkably well with multi lingual and diverse cultural of about over 100 different nationalities with minimum supervision. Detail-oriented,knowledgeable and skilled at completing customer-facing and office-based tasks by applying strong multitasking and organizational abilities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Medical Office Assistant
Scotia Square Medical Clinic
Halifax, NS
08.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained payments from patients and scanned identification and insurance cards.
Server
DELTA MARRIOTT HOTEL
Dartmouth, NS
04.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept registering accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Client Relationship Manager
Gloriousai Consultants
Delhi, Delhi
04.2014 - 04.2017
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Logged call information and solutions provided into internal database.
- Assisted call-in candidates with questions.
- Calling candidates for interview.
- Short listing resumes based on desired skills and experience.
- Tracking attendance, maintaining leave records, issue letters, etc.
Cabin Services Manager
QATAR AIRWAYS
Doha, Qatar
12.2012 - 02.2014
- Providing high level of safety to customers onboard
- aircraft.
- Providing effective leadership and management to achieve high level of Customer satisfaction.
- Interacting with customers, anticipating and assisting with their individual needs.
- Identifying and resolving customer problems and complaints on spot and following up where required.
- Ensuring crew members are briefed of all relevant duty information.
- Improving team performance and productivity by:
- Demonstrating leadership skills of coaching,motivating and counseling of cabin attendances;
- Establishing effective coordination with crew members and all related ground functions.
Cabin Crew Member
QATAR AIRWAYS
Doha, Qatar
01.2008 - 12.2012
- Followed company regulations and rules to promote safe environment for customers and employees.
- Answered customers questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove customer satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Education
Post-Graduate Diploma - Management - Customer Relationship
Symbiosis - Pune
India 06.2010 - 12.2011
Bachelor of Physiotherapy -
Institute of Applied Medicine And Research
Ghaziabad,India 08.2003 - 12.2007
Skills
Interpersonal and client communications
Hospitality service expertise
Multitasking Abilities
Time management skills
Attention to Detail
Quick learner
Understanding of medical terminology
Timeline
Medical Office Assistant
Scotia Square Medical Clinic
08.2022 - Current
Server
DELTA MARRIOTT HOTEL
04.2022 - Current
Client Relationship Manager
Gloriousai Consultants
04.2014 - 04.2017
Cabin Services Manager
QATAR AIRWAYS
12.2012 - 02.2014
Post-Graduate Diploma - Management - Customer Relationship
Symbiosis - Pune
06.2010 - 12.2011
Cabin Crew Member
QATAR AIRWAYS
01.2008 - 12.2012
Bachelor of Physiotherapy -
Institute of Applied Medicine And Research
08.2003 - 12.2007