ANGEL L. GOOD
Toronto,Canada
Summary
To gain employment as a Ideal Services Agent/ Receptionist A motivated and committed Medical Office Assistant/Receptionist with a experience on various healthcare administrative and receptionist positions. A driven team player who strives to enhance knowledge and skills with a strong focus on providing quality service in achievement of client's satisfaction through efficient and effective service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Lakeside Medical Clinic
2025.06 - Current
- Greeting and attending client’s needs/request
- Attending phone calls and emails, and schedule/manage client’s appointments
- Triaging clients care through assessment the general and individualized situation or conditions.
- Coordinating medical referrals and update patient records in the EMR system
- Processing billing and payments
- Assisting/ordering vaccines, medications and supplies
- Clerical tasks will include faxing, scanning and emailing
- Maintain organization and cleanliness of patient and office areas
Health Records Clerk (Remote)
Cadence Health Centre
2022.01 - 2023.03
- Interacting with patients, healthcare professionals, and other stakeholders regarding health record-related matters.
- Organizing, classifying, and maintaining electronic health records.
- Managing requests for access to health records, and retrieving data when needed in compliance with privacy regulations of PHIPA in Ontario.
Medical Office Assistant
Cadence Health Centre
2021.03 - 2021.12
- Answering phones/emails, scheduling appointments, managing patient records, handling correspondence, billing and payments.
- Prioritizing patient’s care, ensuring patients are seen in a timely manner based on the severity of their condition.
- Assisting patients examinations as needed, taking vital signs, urine/pregnancy test, preparing patients for procedures, and sterilizing instruments.
- Maintaining a clean and organized workspace, and adhering to infection control protocols. Ordering office and medical supplies.
Education
MOA Internship - undefined
Raxlen Walk-In Clinic
Toronto, ON02.2021
Medical Office Assistant - undefined
triOS College
Toronto, ON01.2021
Bachelor of Science in Nursing Degree - undefined
University of the Assumption
Philippines01.1995
Skills
Achieved timely project completion through effective collaboration and independent problem-solving Enhanced team dynamics by promoting a willingness to learn and adapt Balanced multiple tasks to drive project success
Demonstrated proficiency in English interpersonal communication and collaboration via telephone and written mediums
Applied advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook to support efficient document management and presentation development
Achieved high customer satisfaction ratings through effective resolution of inquiries Improved practice administration efficiency by implementing streamlined scheduling processes Enhanced service delivery by fostering collaboration among team members
Achieved high client satisfaction through personalized service care Enhanced billing and payment processing to improve operational efficiency Optimized appointment management to increase client accessibility Maintained organized records to support business operations Strengthened business communication by proficiently managing correspondence, referrals, and follow-ups
Languages
English
Professional Working
Certification
- Intramuscular Injection Workshop Certification , CIMT College, Mississauga, ON, August 24, 2024
- Medical Office Assistant Diploma with Distinction, triOS College, Toronto, ON, February 2021
- Registered Nurse (Board of Nursing), Philippines, Sept. 26, 1995
Timeline
Medical Office Assistant
Lakeside Medical Clinic
2025.06 - Current
Health Records Clerk (Remote)
Cadence Health Centre
2022.01 - 2023.03
Medical Office Assistant
Cadence Health Centre
2021.03 - 2021.12
MOA Internship - undefined
Raxlen Walk-In Clinic
Medical Office Assistant - undefined
triOS College
Bachelor of Science in Nursing Degree - undefined
University of the Assumption