PARVEEN KAUR
Nipawin,Canada
Summary
Driven and goal-oriented professional with a proven track record at Tim Horton’s, enhancing customer loyalty and satisfaction through innovative service strategies and effective complaint resolution. Skilled in financial management and customer service, demonstrating a professional approach and superior communication skills. Achieves excellence in guest services and team supervision, fostering a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Supervisor
Tim Horton’s
Nipawin, Canada
10.2021 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
Cashier
Lake Country Co-op gas station
Nipawin, Saskatchewan
04.2023 - 10.2023
- Greeted customers and provided excellent customer service.
- Recorded sales transactions, accepted payments, and issued receipts.
- Verified the age of customers purchasing alcohol or tobacco products.
- Operated the cash register to process cash, credit card, debit card, and check payments.
- Stocked shelves with merchandise and maintained cleanliness in the store area.
- Answered customer inquiries regarding fuel prices, services offered, directions.
- Balanced daily cash register totals against physical money counts at end of shift.
- Trained new employees on proper cash handling procedures.
INDIAN VILLAGE RESTAURANT
DUNDAS, Canada
09.2019 - 02.2020
- Maintaining the restaurant ambience and hygiene
- Maintaining timely delivery and efficient presentation of the dishes
- Giving information about the dishes and the culinary methods
Education
Office Administration Executive Course -
Mohawk College
Hamilton, Ontario04.2021
Senior Secondary Education -
United School
Khemkaran, TARN TARAN, India01.2017
Skills
- Compassionate
- Professional approach
- Enhancing customer loyalty
- Customer satisfaction
- Positive and professional
- Attention to detail
- Guest services
- Payment collection
- Creative
- Resourceful
- Time management
- Financial management
- Communication skills
- Honest
- Friendly
- Cooperative
- Supervision skills
- Highly motivated
- Ambitious
- Goal-oriented
- Phone etiquette
- Customer complaint resolution
- Customer inquiries
- Multitasking and organization
Availability
Full time available
Timeline
Cashier
Lake Country Co-op gas station
04.2023 - 10.2023
Supervisor
Tim Horton’s
10.2021 - Current
INDIAN VILLAGE RESTAURANT
09.2019 - 02.2020
Office Administration Executive Course -
Mohawk College
Senior Secondary Education -
United School
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