Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
2025
2025
years of professional experience
Work History
Supervisor
Tim Hortons
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cleaner Supervisor
Crystal Clean
Efficiently removed stubborn stains or buildup using appropriate chemical treatments without causing damage to surrounding materials or surfaces.
Increased client satisfaction by addressing specific concerns and providing customized deep cleaning solutions.
Reduced allergen presence by performing in-depth carpet and upholstery cleaning tasks.
Eliminated mold and mildew, employing effective treatment methods for various surfaces.
Enhanced cleanliness levels by thoroughly deep cleaning various commercial and residential spaces.
Veterinary Assistant/Receptionist
Springwood Animal Hospital
10.2024 - Current
Positioned animals for diagnostic imaging such as x-rays and scans.
Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Improved client relations through effective communication and education on pet health needs.
Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Recorded symptoms and documented medical observations to inform treatment decisions.
Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Farm hand/horse handler
Absolute Equestrian
05.2024 - 08.2024
Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
Carried out daily farm tasks such as feeding animals and cleaning pens to ensure animal health and welfare.
Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
PSW
Braemar long term care
10.2016 - 09.2018
Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
Education
Personal Support Worker Certificate -
Trillium College
Animal Care program/vet assistant -
Durham College
Whitby, ON
10.2024
Skills
Microsoft Suites
AviMark Veterinary Software
Shelterbuddy
Punctual
Compassionate
Determined
Team player
Always willing to jump in and help
Incredibly hard-working
Organized
Reliable
Positive attitude
Competent and comfortable animal handler
Experience handling a wide range of animals: dogs, cats, birds, pocket pets, and horses
Languages
English
Native or Bilingual
Education And Licenses
Animal Care program/vet assistant, Durham College
Standard First Aid and CPR/AED, level C
Workplace violence and harassment prevention training
Cat Friendly Advocate
Royal Canine Nutrition Advisor, 1 & 2
Accessibility For Ontarians With Disabilities Act Certificate
Workplace Hazardous Material Information Certificate
Introduction To Diversity Certification
Valid G License
Personal Support Worker Certificate, Trillium College
Timeline
Veterinary Assistant/Receptionist
Springwood Animal Hospital
10.2024 - Current
Farm hand/horse handler
Absolute Equestrian
05.2024 - 08.2024
PSW
Braemar long term care
10.2016 - 09.2018
Personal Support Worker Certificate -
Trillium College
Supervisor
Tim Hortons
Cleaner Supervisor
Crystal Clean
Animal Care program/vet assistant -
Durham College
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