Parth Patel
Windsor,ON
Summary
Customer-focused professional with experience in retail, healthcare, and technical support environments. Strong communication and problem-solving skills with a commitment to delivering excellent service. Recently relocated to Windsor and seeking a full-time position. Available all days of the week with flexible scheduling
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
Timmins, Canada
08.2024 - 12.2025
- Assisted pharmacists in processing prescriptions accurately while following healthcare regulations
- Collected and verified patient information to support safe and compliant decision-making
- Communicated with patients regarding medication instructions, insurance queries, and documentation
- Maintained confidentiality and accurate records in a regulated healthcare environment
- Coordinated with healthcare professionals to support patient care and workflow efficiency
Technical Advisor
Concentrix
Belleville, Ontario
09.2023 - 08.2024
- Provided technical support and troubleshooting to clients, ensuring timely issue resolution
- Guided customers through complex system problems, explaining solutions clearly and professionally
- Trained and assisted new team members to improve overall team performance
- Documented support tickets and client interactions accurately for reference and reporting
- Collaborated with cross-functional teams to enhance technical support processes
Technical and Retail Sales Associate
Factory Direct
Kitchener, Canada
05.2023 - 08.2023
- Exceeded sales objectives on a consistent basis, cultivating excellent customer connections and achieving high satisfaction and retention rates.
- Collaboration with sales and technical teams to accomplish common goals and optimise customer support operations was a success.
- Also generating tickets and issuing to the customers and prioritizing queue
Education
PGD - Data analytics for business
St.Clair College
Windsor, Ontario1 2023
Computer engineering -
Gujarat Technological University
Gujarat, India1 2020
Skills
Conflict Resolution De-escalation
Time Management Prioritization
Collaboration with Multidisciplinary Teams
Documentation Reporting
Policy Procedure Adherence
Microsoft Office (Word, Excel, Outlook)
Timeline
Pharmacy Assistant
Shoppers Drug Mart
08.2024 - 12.2025
Technical Advisor
Concentrix
09.2023 - 08.2024
Technical and Retail Sales Associate
Factory Direct
05.2023 - 08.2023
PGD - Data analytics for business
St.Clair College
Computer engineering -
Gujarat Technological University