Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Accomplishments
Affiliations
Timeline
Generic

LILY CHIN NOVELO

Toronto,Canada

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Shoppers Drugmart
Toronto, Ontario
07.2023 - Current
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Organized and maintained patient profiles in the computer system.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.

Cashier Supervisor & Key Holder

Shoppers Drugmart
Toronto, Ontario
10.2020 - Current
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
  • Resolved customer complaints quickly and professionally, communicating with customers.

Sales Associate

CB2
Toronto, Ontario
10.2020 - 04.2022
  • Focus in company standards in selling, customer service, visual merchandising and teamwork
  • Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time
  • Assist customers with product selections and process all customer orders or returns.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Promoted special offers and discounts to encourage additional purchases.

Sales Manager

Gasomarshall Technologies
Merida, Mexico
09.2017 - 09.2018
  • Established relationships with key clients, while maintaining existing customer base.
  • Nationwide marketing strategy creation for new product placement
  • Lead sales goals to double comparing the previous year.
  • Developed and implemented sales strategies to increase market share.
  • Created and presented monthly reports to management on sales performance.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Participated in negotiations with vendors regarding product purchases or contracts.

Quality Supervisor

VF Jeanswear
Merida, Mexico
09.2016 - 09.2017
  • Reviewed product specifications for conformance to customer requirements.
  • Developed and implemented Quality Assurance policies, procedures, and standards.
  • Conducted regular audits to ensure compliance with quality standards.
  • Analyzed data from Quality Control tests to identify areas of improvement.
  • Created reports on quality assurance results and presented them to management teams.
  • Performed root cause analysis investigations into non-conforming products or processes.
  • Verified that all customer orders met required specifications prior to shipment.

Financial Advisor

Banco Santander
Merida, Mexico
01.2009 - 01.2016
  • Developed financial plans and strategies tailored to clients' individual needs.
  • Met and surpass branch’s goals to become one of the most productive branches nationwide
  • Responsible for efficient teller and executive performance in order to be in the Top list
  • Obtained the first place regionally in sales of financial products and insurance
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
  • Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
  • Researched economic trends and market conditions to provide up-to-date information on investment options available to clients.
  • Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
  • Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.

Education

Interior Decorating -

Humber College
05.2021

B.Sc. Economy and International Business - Marketing

Anahuac University
12.2006

Post-Baccaleurate Diploma - Finance And Business Management

Universidad Francisco De Vittoria
Madrid, Spain
07-2006

Skills

  • Customer service excellence
  • Training and mentoring
  • Quality Assurance
  • Payment Processing
  • CRM Software
  • Sales proficiency
  • Escalation management
  • Account Management
  • Customer Relations
  • Dispute Resolution
  • Creativity and Innovation
  • Branch operations
  • Loan Processing
  • Credit analysis
  • Financial Planning
  • Portfolio Management
  • Bank Sales
  • Loan Closing
  • Cross-Selling and Partner Referrals
  • Strong Communication and Interpersonal Skills

Certification

  • Mexican Association of Stock Brokers (AMIB) Certificate, 01/2015, 2018
  • Financial and Business Management, 02/2006, 07/2006, Universidad Francisco de Vitoria, Madrid, Spain
  • Leadership Certificate, 09/2002, 12/2006, Universidad Anahuac, Merida, Mexico

Volunteer Experience

  • Translator for Commercial Networking Yucatan - European Union, 2005, Centro PYMEXPORTA, Merida, Mexico
  • Logistics coordinator for “Marketing Fest: Pop Culture” National Congress, 2004, Anahuac University, Merida, Mexico
  • Organization coordinator for UN’s National Convention Against Corruption, 2003, Anahuac University, Merida, Mexico

Languages

English
Professional
Spanish
Professional
French
Limited

Accomplishments

Graduated with Honors in Humber College

Top Seller in Banking, Insurance, Retail among multiple organizations.

Affiliations

Translator for Commercial Networking Yucatan - European Union

Centro PYMEXPORTA, Merida, Mexico

Logistics coordinator for “Marketing Fest: Pop Culture” National Congress

Anahuac University, Merida, Mexico

Organization coordinator for UN’s National Convention Against Corruption

Anahuac University, Merida, Mexico

Timeline

Pharmacy Assistant

Shoppers Drugmart
07.2023 - Current

Cashier Supervisor & Key Holder

Shoppers Drugmart
10.2020 - Current

Sales Associate

CB2
10.2020 - 04.2022

Sales Manager

Gasomarshall Technologies
09.2017 - 09.2018

Quality Supervisor

VF Jeanswear
09.2016 - 09.2017

Financial Advisor

Banco Santander
01.2009 - 01.2016

Interior Decorating -

Humber College

B.Sc. Economy and International Business - Marketing

Anahuac University

Post-Baccaleurate Diploma - Finance And Business Management

Universidad Francisco De Vittoria

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LILY CHIN NOVELO