ZALAK Patel
Winnipeg,Manitoba
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Jio Financial
11.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Drive process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
Customer Service Representative
Tech Mahindra
04.2019 - 06.2022
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Masters in commerce -
Gujarat University Ahmedabad
05.2021
Skills
- Team Management
- Technical Support
- Customer Service
- Computer Skills
- Relationship Building
- Call Management
Timeline
Customer Service Executive
Jio Financial
11.2021 - 05.2023
Customer Service Representative
Tech Mahindra
04.2019 - 06.2022
Masters in commerce -
Gujarat University Ahmedabad
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