Maharsh Patel
Coquitlam,BC
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Walmart
06.2022 - Current
- Provide exceptional service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Handle customer complaints and disputes with professionalism and empathy, striving to find a mutually beneficial resolution.
- Collaborate with team members to share knowledge and best practices, contributing to a positive team environment.
Team Lead
Reliance Digital
05.2021 - 01.2022
- Lead a team of 10 members, providing guidance,direction, and support to achieve team goals.
- Identify and address issues and conflicts within the team, working collaboratively to find solutions and maintain a positive team dynamic.
- Track team performance metrics, analyze data, and implement improvements to optimize team efficiency and effectiveness.
Cashier
Easy Day
04.2020 - 04.2021
- Managing cash transactions, including processing payments , handling cash, and balancing cash registers at the end of shifts.
- Monitoring and managing inventory levels, restocking shelves and coordinating with inventory team as necessary.
- Generating reports on sales transactions and other key metrics to track performance and identify areas for improvement.
- Operated cash register for cash, check, and credit card transactions.
Education
Diploma in Business Administration - Business Administration
Capilano University
North Vancouver, BC04.2024
Skills
- Microsoft office, excel, and PowerPoint
- Problem-solving
- Customer service
- Conflict resolution
- Team-handling
- Decision-making
- Problem-solving
- Time management
- Team management
Availability
Full-Time
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Executive
Walmart
06.2022 - Current
Team Lead
Reliance Digital
05.2021 - 01.2022
Cashier
Easy Day
04.2020 - 04.2021
Diploma in Business Administration - Business Administration
Capilano University
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