Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Parth Patel

Parth Patel

Calgary,AB

Summary

Salesforce Certified Administrator (201).

I am an experienced professional skilled in technic and administrative support, sales, customer service and management.

Skilled with custom objects creations, various advanced fields like pick lists, Formula fields, Lookup relationship, validation rules, automated flow builder and work flow.

Skilled with data manipulation, reports and dashboards customization for lightening experience. Knowledgeable with salesforce sandbox and production environments.

Quick learner, focused, goal oriented, team player, self-motivated with great interpersonal and communication skills.

Smart and committed to staying up-to-date with new technologies and advancements to contribute towards company's mission and vision.

Work History

Personal Banking Advisor

RBC Royal Bank
Calgary, Alberta
01.2024 - Current
  • Educated clients on available banking products and services, ensuring they had tools necessary to make informed decisions about their finances.
  • Proactively engage with clients, uncovering banking needs, giving assistance and guidance, as well as recognizing deals and reference valuable open doors.
  • Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
  • Center around client training and exhibition, utilizing innovation to convey an essential client experience, drive deals, and hold business.
  • Enhanced customer retention by proactively addressing concerns and resolving issues in a timely manner.
  • Respond to client-initiated contact, assisting them with a full range of financial transactions.

Taxpayer Services Agent-Technical Support

Government of Canada
Surrey, BC
04.2021 - 12.2023
  • Worked closely with other departments to resolve taxpayer disputes quickly and efficiently, resulting in fewer escalated cases.
  • Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
  • Managed over 25 customer calls per day, used critical thinking to break down problems, evaluate solutions, make decisions and educate clients on account services.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Quickly and accurately answered customer questions, suggested effective technical solutions and resolved client inquiries regarding online services and tax matters to increase customer satisfaction.

Dining Service Supervisor

Aramark Canada
Winnipeg, MB
10.2018 - 03.2021
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Hired, trained and managed all Floor staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Followed OSHA, safety, health and sanitation guidelines.
  • Cut spending by 4% through effective scheduling and inventory management.
  • Managed 20 staff members and more than 600 customers daily.

Education

Electro-mechanical Engineering Technician

Sheridan College
Brampton,ON

Bachelor of Science - Electronics & Communication Engineering

Gujarat Technological University
Gujarat, India

Skills

  • Salesforce Admin
  • User Profile
  • Data Modelling
  • User Engagement
  • Apex Data Loader
  • Skilled problem solver
  • Salesforce Visualforce
  • Process Builder & Workflow
  • Lighting Web Components customization
  • Reports & Dashboards for lightening Experience

Accomplishments

Salesforce Certified Administrator (201)

Certification

Salesforce Certified Administrator (201), 08/2023,

Timeline

Personal Banking Advisor

RBC Royal Bank
01.2024 - Current

Taxpayer Services Agent-Technical Support

Government of Canada
04.2021 - 12.2023

Dining Service Supervisor

Aramark Canada
10.2018 - 03.2021

Electro-mechanical Engineering Technician

Sheridan College

Bachelor of Science - Electronics & Communication Engineering

Gujarat Technological University

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Parth Patel