Muskan Goyal
Abbotsford,BC
Summary
Compassionate Medical Office Assistant with over 3 years of experience in healthcare administration and clinical support. Proficient in patient scheduling, medical records management, insurance verification, and EHR systems. Committed to enhancing patient care and optimizing office workflows.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Newgen Medical Clinic
Abbotsford
06.2022 - Current
- Managed front desk functions, enhancing patient greetings and insurance verification efficiency.
- Employed [EHR System Name] for effective scheduling and appointment confirmations.
- Maintained confidentiality and accuracy of electronic medical records.
- Supported physicians by preparing charts and handling administrative duties.
- Worked with insurance providers for timely coverage verification and pre-authorization requests.
- Responded to patient inquiries through phone and email, ensuring empathetic communication.
Medical Receptionist
Montrose Physio
Abbotsford
01.2022 - 06.2022
- Facilitated patient check-in/out processes, managed payment collections, and balanced cash drawers daily.
- Maintained HIPAA compliance by accurately organizing and filing medical records.
- Assisted in medical billing and coding to ensure financial accuracy.
- Coordinated with clinical teams to optimize patient flow and improve operational effectiveness.
Education
Business Management - undefined
KPU
01.2021
Skills
- Appointment management and scheduling
- Health information systems
- Billing and insurance procedures
- HIPAA adherence
- Patient check-in/out processes
- Terminology knowledge
- Time efficiency skills
- Communication proficiency
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Additional Skills
- Multilingual: English, Hindi, Punjabi
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Timeline
Medical Office Assistant
Newgen Medical Clinic
06.2022 - Current
Medical Receptionist
Montrose Physio
01.2022 - 06.2022
Business Management - undefined
KPU