Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Parneet Kaur

30 DOWD STREET , MONCTON

Summary

Dynamic Shift Manager with a proven track record at Dairy Queen Grill & Chill, excelling in problem-solving and employee training. Enhanced team performance through effective delegation and decision-making, fostering a customer service-focused environment. Skilled in cash handling, I resolved escalated issues, boosting customer loyalty and satisfaction.

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

5
5
years of professional experience

Work History

Shift Manager

Dairy Queen Grill & Chill
11.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Supervisor

Starbucks
09.2022 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Customer Service Representative

Circle K
01.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Associate

Old Navy
04.2020 - 12.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Education

Associate of Science - Pre-health Sciences Diplomas

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
01-2022

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Problem-solving acumen

Accomplishments

  • Achieved by completin with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Shift Manager

Dairy Queen Grill & Chill
11.2023 - Current

Shift Supervisor

Starbucks
09.2022 - 10.2023

Customer Service Representative

Circle K
01.2022 - 08.2022

Store Associate

Old Navy
04.2020 - 12.2021

Associate of Science - Pre-health Sciences Diplomas

Conestoga College Institute of Technology And Advanced Learning

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Parneet Kaur