Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Parneet Kaur

Abbotsford,BC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Volunteer

Maplewood Manor
04.2024 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Customer Service Representative

Walmart
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Personal Shopper

Real Canadian Superstore
03.2020 - 10.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Food and Beverage Cashier

Tim Hortons
02.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Web Developer

Design2Web IT
02.2019 - 05.2019
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Coded websites using HTML, Python languages.
  • Developed custom web applications, resulting in tailored solutions for client needs.

Education

Computer Information System - Information Technology

University of The Fraser Valley
Abbotsford, BC
01.2020

SCIENCE -

Dasmesh Public School
01.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Money handling abilities
  • Complaint Handling

References

Available upon request.

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Volunteer

Maplewood Manor
04.2024 - Current

Customer Service Representative

Walmart
03.2022 - Current

Personal Shopper

Real Canadian Superstore
03.2020 - 10.2023

Web Developer

Design2Web IT
02.2019 - 05.2019

Food and Beverage Cashier

Tim Hortons
02.2019 - 03.2020

Computer Information System - Information Technology

University of The Fraser Valley

SCIENCE -

Dasmesh Public School

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Parneet Kaur