Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parmpreet Singh

London,Ontario

Summary

I have gained hands-on experience in various roles and completed various kinds of trainings to get hands on experience for multiple positions. I have always been recognized for exceptional problem-solving abilities, effective communication skills, and a collaborative approach to achieving organizational objectives. I am inclined towards learning new skills and have a very good grasping power that helps me learn new skills quickly. I tend to deeply pay attention to what I am being taught and have a positive work attitude.



Overview

2
2
years of professional experience

Work History

IT Ambassador

Amazon
09.2023 - Current
  • Training new associates and ensuring they are comfortable during the learning process.
  • Deliver training of all non-process Technical programs; Floor Cleaning and Amnesty Retrieval; Facilities Floor Monitoring; and Facilities Drive Maintenance & Troubleshooting; Robostow and others.
  • Audit technical training and processes to ensure they are meeting expectation standards.
  • Making sure my team complete the set target.
  • Maintain technical training curriculum for AR and other technical operations.
  • Investigate and determine root cause failures by using computer based tools.
  • Coordinate all Technical Training activities including re-certifications.
  • Created and maintained detailed training records and reports for management review.
  • Worked with senior management to identify, plan, align, and address training needs.

Customer Service Manager

Walmart
05.2022 - 05.2023
  • Handling customer inquiries and assisting in product return process.
  • Responding to customer requests for products, services, and company information.
  • Processing all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
  • Handling customer and Associate concerns and providing guidance as required.
  • Providing training to Associates on systems and Company procedures.
  • Ensuring all EAS systems are functioning to standard.
  • Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
  • Answering customer telephone calls promptly to avoid on-hold wait times.

Financial Services Representative

TYE Marketing
02.2022 - 05.2022
  • Sales & Acquisition.
  • Outbound/Inbound customer calling.
  • Digital marketing and lead generation.
  • Assisting customers with questions and inquiries to provide information regarding credit card accounts.
  • Experiential Marketing.
  • Building strong relationships with customers to increase retention and loyalty.
  • Generating reports to aid leadership with information to determine future goals.

Education

2 Year Diploma - Computer Programming

Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON

Skills

  • Extensive knowledge of computer hardware
  • Experience with software testing applications such as Selenium and Apache JMeter
  • API Testing with Postman API
  • Product Knowledge
  • Adaptability and ability to apply programming knowledge to new languages
  • Social Media Management
  • Hands on experience with Microsoft Office
  • Hardware Maintenance and Software Installation
  • Telephone Reception
  • Customer Engagement
  • Administrative Support

Languages

English
Native or Bilingual

Timeline

IT Ambassador

Amazon
09.2023 - Current

Customer Service Manager

Walmart
05.2022 - 05.2023

Financial Services Representative

TYE Marketing
02.2022 - 05.2022

2 Year Diploma - Computer Programming

Conestoga College Institute of Technology And Advanced Learning

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Parmpreet Singh