Vitalii Onuchin
Surrey,BC
Summary
Enthusiastic computer technician and analyst with over 10 years of experience assembling and upgrading systems, installing and configuring network components. Experience working with dozens of organizations and hundreds of clients, to whom I have been providing technical support for years.
Overview
21
21
years of professional experience
Work History
IT Technician, IT Analyst, IT Supervisor
Avers Group
Odesa, Ukraine
02.2004 - 12.2023
- Improved job tasks and mentored junior team members on best practices and standards
- Researched, recommended, configured, and supported hardware and software for multiple departments
- Resolved complex technical problems related to server infrastructure, networking equipment and applications
- Controlled operational IT budget and expenditures within department parameters
- Researched alternative printing solutions to minimize supply and maintenance expenses
- Collaborated with other teams to develop solutions for various projects
- Serviced and programmed Panasonic TDA business communication systems
- Assembled and operationalized servers and server rooms
- Managed Windows, macOS, Linux operating systems and end-user software
- Selected and purchased equipment according to technical parameters
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals
- Solved issues related to warranty and post-warranty service
- Repaired and replaced damaged equipment
- Serviced uninterruptible power supplies.
IT Technician, IT Analyst, IT Supervisor
Odesa Regional Blood Transfusion Station
Odesa, Ukraine
09.2015 - 12.2023
- Connecting equipment for employee use, running network cabling and setting up wireless networks, configuring operating systems and software
- Oversaw daily backups of server and databases ensuring data integrity in case of emergency recovery scenarios
- Troubleshot system issues related to network connectivity, proprietary software installation and configuration
- Programming mobile 2D and 3D scanners
- Answered clinic staff inquiries to resolve computer software or hardware operation problems
- Evaluated organization's technology to recommend upgrades for hardware and software
- Provided training sessions for end users on how to use various software programs
- Maintained inventory of hardware assets
- Serviced industrial uninterruptible power supplies for blood transfusion machines
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
System Administrator and IT Technician
Drive Shina
Odesa, Ukraine
10.2009 - 12.2023
- Selected, procured and installed computer, network and printing equipment
- Performed daily backups using Acronis, AOMEI, Symantec and other backup solutions
- Adjusted and serviced Truck Wheel Alignment System - Haweka Axis 4000
- Provide technical support to the workforce
- Configuring and administration mail and web server.
System Administrator
Odesa Medical Imaging Radiology Clinics (4 clinics)
Odesa, Ukraine
05.2016 - 12.2022
- Maintenance of X-Ray's related computer equipment
- Configured routers, switches and wireless access points for LANs and WANs
- X-ray software maintenance
- Remote technical support.
System Administrator and IT Technician
TaiRai and Sababa
Odesa, Ukraine
09.2010 - 01.2020
- Configured POS system hardware and software
- Installed and configured video surveillance systems
- Set up, optimized and managed network equipment
- Maintained computers and peripherals
- Provide technical support.
System Administrator
Legion, Legal Agency
Odesa, Ukraine
05.2003 - 02.2004
- Installed wireless and standard networks, personal computers, and mobile devices
- Repaired technical problems on the company’s computer hardware
- Diagnosed and resolved complex hardware and software issues
- Troubleshot application errors and provided technical support to end-users
- Migrated data from the old to the new systems.
Education
CompTIA A+ Certification -
01.2024
Networking and System Administration -
IT Academy STEP
10.2004
Locksmith of mechanical assembly -
LLC HEMOPLAST
06.2002
Skills
- 10 yrs, first line of help desk, technical assistance and service for a wide range of computer hardware and software, network, telephone and peripheral equipment
- Passion for technology and the desire and ability to understand related issues
- Maintains composure and patience in the face of difficult customer situations by utilizing de-escalation techniques and positive customer support
- Keeps knowledge current through continuing education and professional development
- Strong problem-solving, analytic and management skills
- Experience working in a collaborative team-oriented environment as well as working alone
- Organized, detail oriented with an emphasis on accuracy and quality
- Diagnose, analyze, and troubleshoot computer hardware and software problems of a wide variety
- High level of experience in the maintenance of enterprise hardware and software
- Experience with cloud services such as WEB and email hosting, Microsoft Exchange, iCloud, Google Suite and Workspace, Microsoft Intune
- Knowledge of Virtualization Technologies
- Work with cloning tools such as Acronis, AOMEI, Paragon, Norton, etc
- Knowledge of the basics of network protocols DHCP, TCP/IP, DNS
- Extensive experience with all kind of printers Laser, Inkjet, MFP, POS, Thermal, Impact, etc
- Knowledge of operating systems such as Windows, macOS, Linux, iOS, Android, Windows Mobile
- Ability to maintain and knowledge of the principles of uninterruptible power supplies and batteries
- Install and configure the CCTV cameras and security systems Basically Hikvision systems
- Extensive experience in installing televisions, LCD panels and LED walls
- Support, and troubleshoot technology issues remotely using RDP, AnyDesk, TeamViewer, etc
- Extensive handyman experience with power and mechanical tools
- Experienced driver
Personal Information
Technical Support Specialist
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Professional
Timeline
System Administrator
Odesa Medical Imaging Radiology Clinics (4 clinics)
05.2016 - 12.2022
IT Technician, IT Analyst, IT Supervisor
Odesa Regional Blood Transfusion Station
09.2015 - 12.2023
System Administrator and IT Technician
TaiRai and Sababa
09.2010 - 01.2020
System Administrator and IT Technician
Drive Shina
10.2009 - 12.2023
IT Technician, IT Analyst, IT Supervisor
Avers Group
02.2004 - 12.2023
System Administrator
Legion, Legal Agency
05.2003 - 02.2004
CompTIA A+ Certification -
Networking and System Administration -
IT Academy STEP
Locksmith of mechanical assembly -
LLC HEMOPLAST
Similar Profiles
Alina ShutkovaAlina Shutkova
Automotive Service Advisor at Avers Auto RepairAutomotive Service Advisor at Avers Auto Repair
NINA SPRAYNINA SPRAY
Business Development Manager at Intracoastal Construction Group and Hydrologic GroupBusiness Development Manager at Intracoastal Construction Group and Hydrologic Group
Nattamon RaposoNattamon Raposo
Associate Veterinarian at Somerville Veterinary Group/ Callanan Veterinary GroupAssociate Veterinarian at Somerville Veterinary Group/ Callanan Veterinary Group
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen
Venkat VenkatasubramanianVenkat Venkatasubramanian
Staff Software Engineer at Infoblox CanadaStaff Software Engineer at Infoblox Canada