Parminder Kaur Bains
Brampton,ON
Summary
Driven professional with a robust background in customer service and administrative support, notably at The UPS Store Inc. Excelled in conflict resolution and customer relationship management, enhancing loyalty and operational efficiency. Demonstrated proficiency in Microsoft Office Suite and exceptional problem-solving abilities, achieving significant improvements in customer satisfaction metrics.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
Toronto, ON
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Administrator
Performance Truck Repair Inc.
Mississauga, ON
04.2023 - 07.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
Warehouse Associate
TJX Canada
Brampton, ON
06.2022 - 02.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
Front Desk Receptionist
Sidhu Multi Specialty Hospital
Moga, Punjab
06.2017 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Bachelor Of Arts -
Punjabi University
Patiala, Punjab, India 05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Complaint Handling
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Microsoft Office Suite
- Administrative Support
- Data Collection
- Customer Relationship Management (CRM)
- Quality Control
- Live chat support
- Customer Education
- Multi-line phone talent
- Research
- Account Management
- Reading Comprehension
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
The UPS Store Inc.
08.2023 - Current
Office Administrator
Performance Truck Repair Inc.
04.2023 - 07.2023
Warehouse Associate
TJX Canada
06.2022 - 02.2023
Front Desk Receptionist
Sidhu Multi Specialty Hospital
06.2017 - 12.2020
Bachelor Of Arts -
Punjabi University