Parminder Singh
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Axis Bank
11.2022 - 03.2024
- Keeping records of data and delivering information about the company’s products
- Answer questions and resolve any emerging problems that our customer accounts
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Processing orders and daily transactions
- Delivering information about company offerings to customers
- Collecting and analyzing customer feedback
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Support Associate
Teleperformance
01.2020 - 11.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
India 09.2017 - 05.2020
Associate of Arts - Restaurant And Culinary Management
Lambton
Sarnia, ON 09.2021 - 06.2023
Skills
Problem-solving abilities
Timeline
Customer Service Representative
Axis Bank
11.2022 - 03.2024
Associate of Arts - Restaurant And Culinary Management
Lambton
09.2021 - 06.2023
Customer Support Associate
Teleperformance
01.2020 - 11.2022
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
09.2017 - 05.2020
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