Parminder Kaur
The Mobile Shop
Kingston,ON
1
Language
8
years of professional experience
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Work History
Sales Representative
1 Year 6 Months- Delivered professional customer service to diverse customers, addressing inquiries and concerns about billing, payments, account balances, service plans, contracts, and charges with clear explanations.
- Reviewed customer accounts and discussed bills, payment options, and outstanding balances, resolving discrepancies and guiding customers to suitable solutions.
- Investigated and resolved customer complaints and account-related issues through active listening and thorough verification, ensuring adherence to procedures while maintaining professionalism in challenging situations.
- Used computerized customer-account and point-of-sale systems to access, verify, update, and record information accurately, processed payments and transactions, maintained accurate documentation, and handled customers' personal and account information responsibly.
- Used Microsoft Excel to organize customer and sales information, calculate and compare device, plan, payment, and service costs, prepare cost breakdowns, and present information clearly to support customer decisions.
Team Lead
3 Years 3 Months- Trained and mentored team members on efficient service techniques and product knowledge.
- Implemented workflow improvements, enhancing order accuracy and reducing wait times.
- Resolved customer complaints effectively, maintaining high satisfaction rates through service recovery strategies.
- Collaborated with management to develop training materials focused on operational excellence and team performance.
Crew Team Member
2 Years 4 Months- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale system accurately, processing transactions and managing cash flow.
- Prepared food and beverages according to established recipes and quality standards.
- Maintained cleanliness of workstations and dining areas, ensuring compliance with health regulations.
Education
Diploma In Business - Business
Skills
Customer service
Client engagement
Relationship building
Interpersonal communication
Account management
Lead generation
Objection handling
Negotiation tactics
Complex Problem-solving
Process improvement
Performance evaluation
Systems and software expertise
Sales forecasting
Interpersonal communication skills
Languages
Punjabi
Full Professional
Timeline
Sales Representative
The Mobile Shop
06.2024 - 12.2025Read More
Team Lead
Tim Hortons
02.2021 - 05.2024Read More
Crew Team Member
Tim Hortons
06.2018 - 10.2020Read More
St. Lawrence College
Diploma In Business from Business
Read More