Open To Work
Parmanvir
Edmonton,Canada
Summary
Detail-oriented IT Support Professional with extensive experience in telecommunications, retail, and customer service. Expertise in troubleshooting complex technical issues and delivering Tier 2 and Tier 3 support with a patient and methodical approach. Proficient in addressing the unique needs of both business and home users, with strong command of desktop support across Windows, Linux, and Mac systems. Demonstrated ability to resolve problems swiftly on the first call, underpinned by a commitment to customer satisfaction and a passion for continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Store Supervisor
The North West Company
03.2026 - Current
- Administered digital reporting tools and inventory systems to maintain accurate data records.
- Developed and implemented best practice training sessions to enhance staff proficiency in sales and customer interaction.
- Developed and executed inventory control strategies to support operational efficiency and reduce shrinkage.
- Organized team schedules to maintain adequate staffing levels, supporting operational efficiency.
- Managed daily store operations to maintain high standards of performance and ensure exceptional customer experiences.
- Designed and implemented merchandising strategies to enhance product visibility and drive sales growth.
- Managed resolution of customer complaints to strengthen client satisfaction and retention.
Store Manager
Dr Phone Fix
01.2025 - 02.2026
- Supervised daily activities within the store, focusing on streamlining operations and delivering exceptional service to customers.
- Developed and implemented training programs for staff, fostering collaboration and improving team performance.
- Designed and executed inventory management solutions aimed at improving operational efficiency and accuracy.
- Oversaw vendor partnerships, securing favorable agreements to maximize cost efficiency of supplies.
- Directed daily operations to uphold a clean and safe environment for customers and employees.
- Managed customer complaint resolution processes effectively to ensure strong and lasting client relationships.
Support Technician
Dr Phone Fix
01.2024 - 01.2025
- Diagnosed and resolved hardware and software issues for diverse electronic devices.
- Provided exceptional customer service, ensuring client satisfaction with repair services.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Trained new technicians on troubleshooting techniques and company policies to maintain service quality.
- Managed inventory of parts and tools, optimizing resource availability for repairs.
- Assisted in developing training materials to improve technician onboarding experience.
- Trained users on how to operate components and systems.
Customer Support Representative (Technical Services)
Reliance Jio
09.2022 - 12.2023
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Documented and tracked customer issues in CRM system, ensuring timely follow-up and resolution.
- Developed knowledge base articles to assist customers and reduce repetitive inquiries for the team.
- Escalated unresolved issues to management, advocating for effective solutions and customer retention.
- Implemented best practices for handling complaints, resulting in reduced response times and improved outcomes.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
Diploma - Computer Engineering
Northern Alberta Institute of Technology
Edmonton01-2026
Skills
- Proficient in Windows, macOS, Linux, iOS, and Android
- Ticketing system proficiency
- Remote support
- Data backup and recovery
- System hardware deployment and setup
- Printer and mobile device support
- Microsoft 365 expertise
- OS deployment and provisioning
- System software deployment
- Network protocols, network management, and wireless networking
- VPN management
- Endpoint security management
- Network security protocols
- Malware removal and incident response
- Mobile device security management
- Remote device provisioning and security
- Cloud identity management
- Infrastructure management and maintenance
- Ticketing systems expertise
- Remote support expertise
- PowerShell command-line experience
- Proficient in AI tools (ChatGPT, Copilot)
- Technical troubleshooting and problem-solving
- Application troubleshooting expertise
- Network and system administration
- IT process documentation
- Data backup and restoration
- Asset management
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Contributed to a reduction in operational costs by optimizing repair workflows and reducing repeat repairs by 20%.
- Completed intensive training in computer hardware, operating systems, networking fundamentals, and software engineering through NAIT.
- Trained and led technical support teams of 3–5 support specialists in IT troubleshooting and security best practices.
- Increased resolution efficiency by implementing documentation standards that reduced repeat issues.
- Documented and resolved complex hardware and software issues, leading to improved customer satisfaction and repeat business.
- Achieved 5-star customer satisfaction through effective troubleshooting and clear communication.
- Supervised team of 3–5 staff members and managed daily IT repair operations.
Languages
English
Full Professional
Certification
- Actively pursuing: Microsoft AZ-900 (Azure Fundamentals), MS-900 (Microsoft 365 Fundamentals)
- Currently learning: PowerShell scripting, IT service management tools
- AI proficiency: ChatGPT, Microsoft Copilot for documentation and troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Retail Store Supervisor
The North West Company
03.2026 - Current
Store Manager
Dr Phone Fix
01.2025 - 02.2026
Support Technician
Dr Phone Fix
01.2024 - 01.2025
Customer Support Representative (Technical Services)
Reliance Jio
09.2022 - 12.2023
Diploma - Computer Engineering
Northern Alberta Institute of Technology
AVAILABILITY
Start Date: Immediate
Work Schedule:
- Monday – Friday: Full availability (core business hours)
- Evenings: Available if needed
- Weekends: Available if needed
- On-call: Flexible
- Overtime: Available when needed
Additional Notes:
- Available for local and regional travel
- Reliable transportation to Edmonton, Leduc, Nisku, and surrounding areas
- No restrictions on work hours or location