Perry Shrikoti
Brampton,ON
Summary
Experienced IT Specialist with a robust background in Helpdesk support, managing critical systems end devices, and delivering top-notch technical assistance. Familiar with vulnerability assessment, SIEM tools, and real-time threat analysis. Passionate about cybersecurity and committed to improving IT support and system security.
Overview
11
11
years of professional experience
Work History
IT Helpdesk Specialist
Isar Aerospace SE
01.2024 - 10.2024
- In charge of providing assistance for any IT-related concerns across all company branches
- Recognize, investigate, and resolve technical issues
- Oversee the acquisition of assets, and manage inventory to ensure better organization of company resources
- Provide O365 Enterprise support, manage users and assets using Microsoft exchange admin console, Windows 7, Windows 10, Windows 11, Mac OS, and Enterprise Support, including mobile device management
- Manage Active Directory accounts, which includes creating new accounts, adjusting permissions, resetting passwords, and modifying accounts
- Develop troubleshooting protocols and track software updates
- Provided support on VMs for internal and external users.
- Coordinate IT-related onboarding and offboarding of employees
- Employ software deployment systems to install software
- Mobile device management using JAMF and intune MDM
IT Technician II
Shrikoti Enterprise Limited
06.2022 - 04.2024
- Provide advanced technical support for all users, specializing in resolving complex hardware and software issues on both Windows 10 and Windows 11 and Mac OS
- Administer SCCM and Intune for efficient software deployment, updates, and system management across the organization
- JAMF and Intune mobile device management (MDM) solutions, including support for Apple devices and Macs, ensuring secure access to corporate resources
- Orchestrate hardware and software ordering, maintain inventory records, and optimize procurement processes, resulting in cost savings
- Expertly administer Office 365, including email services, SharePoint, and OneDrive, to enhance productivity and collaboration
IT Helpdesk Specialist
Isar Aerospace
03.2022 - 07.2022
- In charge of providing assistance for any IT-related concerns across all company branches
- Recognize, investigate, and resolve technical issues
- Oversee the acquisition of assets, and manage inventory to ensure better organization of company resources
- Provide O365 Enterprise support, manage users and assets using Microsoft exchange admin console, Windows 7, Windows 10, Mac OS, and Enterprise Support, including mobile device management
- Manage Active Directory accounts, which includes creating new accounts, adjusting permissions, resetting passwords, and modifying accounts
- Collaborate with Security team for monitoring devices and network for security issues
- Set up, install, and maintain computers and laptops, as well as assemble computers in-house
- Coordinate IT-related onboarding and offboarding of employees
- Employ software deployment systems to install software
- Integrate mobile devices into the MDM system
IT Technician I
Shawcor LTD.
11.2019 - 02.2022
- Troubleshoot and resolve exceptional, non-recurring problems that are associated with application software and operating systems, while identifying the root cause of the issue and assessing its level, priority, and nature
- Utilize Service Now to record and prioritize incoming support requests via phone, email, and in-person
- Possess knowledge and experience in troubleshooting common network services, such as VLAN, VPN, and DHCP
- Keep Service Now updated with new assets and assign existing assets when necessary
- Manage triage activities using the Mimecast Administration Center
- Assisted users with Citrix related issues from initial setup in citrix workspace to configuration related issues.
- Manage Active Directory accounts, including creating new accounts, modifying permissions, resetting passwords, and making account modifications
- Deploy, configure, support, maintain, and troubleshoot computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment, utilizing SCCM
- Provide support for O365 Enterprise, as well as user and asset management using the Microsoft Exchange Admin Console, Windows 7, Windows 10, Mac OS, and Enterprise Support, including mobile device management
Onsite Services Consultant
QuickMobile Inc
12.2016 - 05.2017
- Travelled on site to Quick Mobile's client's events/conferences to offer in person support on devices
- While onsite, provided event application support such as content changes, feature updates
- Managed user accounts for event app, reset passwords and updated data within application.
- Followed SLAs to escalate any application related issues
- Experience with working on Windows, Mac, Mobile devices such as iPads and tablets
- Provided excellent customer support to Quick Mobile's clients and event attendees
Service Desk Analyst
Ontario Public Services
10.2015 - 09.2016
- Investigated and resolved hardware and software issues for all Ontario ministries based on user requests
- Adhered to established ITIL practices to manage incidents and service requests effectively
- Possesses expertise in Active Directory, including the setup of new users, permission management, password resets, and modifications to existing user accounts
- Demonstrates excellent teamwork skills while also being able to work independently and take ownership when required
- Utilized specialized hardware and software tools via the Remedy (ESMT) Ticketing database to diagnose and identify issues
- Provided workstation support using the internal Remote Access tools
- Provided support for Windows 7/10 workstations, including installations, setup, backup, and restore
- Documented system services and maintenance, including creating service request forms, service logs, and recording service reports
- Installed Office 365, including applications such as MS Word, Excel, PowerPoint, and primarily Outlook on new workstations
- Scheduled necessary weekly or monthly maintenance or upgrade tasks as required by the operation
IT Admin COOP
TD Bank
11.2014 - 05.2015
- Created a new site specifically for the ITS team using SharePoint
- Transformed existing internal documents into a standardized format
- Managed permission settings on the new SharePoint site to keep it separate from the public site
- Generated Excel spreadsheets to add and remove Id's on Cyber Ark using a given template
- Organized the new SharePoint site by grouping relevant documents into sub-sites based on different technologies used within the team
IT Support Assistant
MRCM
03.2014 - 08.2014
- Provided technical support to on-site and remote employees via phone and email, utilizing TeamViewer for remote assistance
- Proficient in managing user accounts in Active Directory, including adding, removing, modifying, and resetting passwords for both user accounts and email accounts
- Developed a Word macro to generate maintenance work orders from Building Link
- Experienced in using the Zoho CRM tool and assisted with Building Link migration
- Proficient in installing and configuring Office 365 applications, such as MS Word, Excel, PowerPoint, and Outlook on new workstations
- Installed and configured new network printers, as well as configuring existing ones
- Provided assistance with the Windows 7 migration from Windows XP
- Installed security cameras and built new computers for the customer service department
Education
Google Cybersecurity Certificate -
Coursera
09.2024
Information Technology Support Services COOP - Information and Communication Technologies
Sheridan College
Brampton, ON12.2014
Skills
- Active Directory
- DNS
- DHCP
- WSUS
- SCCM
- TCPIP
- Networking
- Customer Service Support
- Service Now
- Windows
- MacOS
- Android
- IOS
- O365
- Visual Basic NET
- Powershell
- Administration O365
- Anti-Malware Products
- G-Suite
- Microsoft Teams
- ESET NOT server
- Team-work mindset
- Cofense PhishMe
- Cisco Umbrella
- Cisco AnyConnect
- Sharepoint
- HTML5
- Support for MacOS
- IP Routing
- Blackberry BES
- Interpersonal Skills
- Communication skills
- Eye for detail
- PeopleSoft
- FreshService
- Helpdesk monitoring
- Jira
- Confluence
- Slack
- Proficient user of Mac OS
- Proficient user of Windows
- Entra ID
- Jamf PRO MDM
- Office 365
- Intune
- Linux
- Managing Databases
- Vulnerability testing
- Data Investigation skills
- Ubiquiti Unifi
- Playbooks
- Network Security
- SIEM Tools
- IPS/IDS
- Splunk
- Python
- Malware Analysis
- Compliance checks
- Linux IPS/IDS
- Google Chronicle
- IT Security Standards
- IT-Security
Timeline
IT Helpdesk Specialist
Isar Aerospace SE
01.2024 - 10.2024
IT Technician II
Shrikoti Enterprise Limited
06.2022 - 04.2024
IT Helpdesk Specialist
Isar Aerospace
03.2022 - 07.2022
IT Technician I
Shawcor LTD.
11.2019 - 02.2022
Onsite Services Consultant
QuickMobile Inc
12.2016 - 05.2017
Service Desk Analyst
Ontario Public Services
10.2015 - 09.2016
IT Admin COOP
TD Bank
11.2014 - 05.2015
IT Support Assistant
MRCM
03.2014 - 08.2014
Google Cybersecurity Certificate -
Coursera
Information Technology Support Services COOP - Information and Communication Technologies
Sheridan College
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