Parkhi Arora
Delta,BC
Summary
Assisted in coordinating project activities and maintaining documentation for effective communication among stakeholders. Supported daily operations by tracking tasks and collaborating with cross-functional teams. Utilized tools such as MS Project, Asana, Jira, and Monday.com to enhance project coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Concierge/Operation Support
Paladin Security
01.2024 - Current
- Served as the primary point of contact for residents, clients, and visitors, ensuring a positive first impression.
- Built and maintained strong client relationships by addressing concerns, assisting with inquiries, and providing personalized service.
- Monitored access control systems to ensure security while maintaining a welcoming environment for clients and guests.
- Handled customer complaints professionally, escalating issues when necessary while providing immediate solutions.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Cashier/Customer Service Associate
IGA
05.2023 - Current
- Trained new cashiers, fostering a customer-focused environment that ensured exceptional service and efficient operations.
- Managed daily cash transactions with attention to detail, ensuring accurate handling and adherence to store policies and procedures.
- Built strong, long-lasting relationships with customers by understanding their needs and providing tailored solutions, leading to increased customer loyalty.
- Effectively used digital tools to process transactions and assist customers with self-checkouts, improving efficiency and client satisfaction.
- Collaborated with colleagues and store management to share insights, address client needs, and drive sales opportunities.
- Resolved customer concerns promptly, ensuring a positive and seamless experience, and helped maintain a loyal customer base.
- Maintained accurate records of transactions and reconciled cash registers to ensure financial integrity.
Child Educator
Guru Gobind Singh Vidya Mandir Senior Secondary School
01.2021 - 02.2023
- Created and delivered engaging lesson plans aimed at enhancing student comprehension and participation.
- Fostered a supportive classroom environment that encourages student participation and collaboration.
- Monitored student progress through assessments, providing feedback to enhance learning outcomes.
- Mentored junior educators, sharing best practices for classroom management and instructional strategies.
- Collaborated with parents to address student needs, fostering strong home-school partnerships.
- Encouraged students to think critically and develop problem-solving skills.
Education
Post-Baccalaureate Diploma - Project Management
Vancouver Community College
Vancouver, BC12-2024
Bachelor of Commerce - General Business
Kurukshetra University
India05.2021
Early Childhood Education Assistant - Early Childhood Education
Coastal College of British Columbia
Vancouver, BC03-2026
Skills
- Project coordination & task tracking
- Stakeholder communication & team collaboration
- Scheduling, follow-ups & documentation management
- Risk & issue identification and escalation (basic)
- Process improvement & workflow support
- Proficient in MS Office (Excel, Word, PowerPoint) and CRM tools
- Project tools: MS Project, Asana, Jira, Mondaycom
- Strong organisational & multitasking abilities
- Leadership & team support
- Ability to work independently and in cross-functional teams
- Trilingual: English, Hindi, Punjabi
Certification
- Microsoft Project: Planning for Successful Project Management
- LinkedIn Learning: Asana Certificate
- LinkedIn Learning: Jira Certificate
- LinkedIn Learning: Monday.com Certificate
Education and Training
other,false,other
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Front Desk Concierge/Operation Support
Paladin Security
01.2024 - Current
Cashier/Customer Service Associate
IGA
05.2023 - Current
Child Educator
Guru Gobind Singh Vidya Mandir Senior Secondary School
01.2021 - 02.2023
Bachelor of Commerce - General Business
Kurukshetra University
Post-Baccalaureate Diploma - Project Management
Vancouver Community College
Early Childhood Education Assistant - Early Childhood Education
Coastal College of British Columbia