Bryan Lee
Elk Grove,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SGS
Rocklin, CA
11.2024 - 01.2026
- Coordinated with internal laboratory teams and external clients to ensure testing requests were processed and completed within required turnaround times.
- Served as a primary point of contact for clients, clarifying requirements, communicating status updates, and resolving issues impacting timelines.
- Reviewed and validated chain-of-custody documentation to ensure accuracy, completeness, and compliance.
- Identified and resolved discrepancies in documentation or sample handling, reducing delays and preventing rework.
- Tracked multiple requests simultaneously in a fast-paced, deadline-driven environment.
- Resolved customer inquiries efficiently, ensuring high satisfaction and prompt service delivery.
- Managed product returns and exchanges, streamlining processes for improved customer experience.
- Assisted in training new staff on company policies and customer service protocols.
- Sucessfully catalogued and sent over 200 samples out in one day while maintaining sample integrity including specific client requests
Fish and Game Warden
California Department of Fish and Wildlife
Sacramento
01.2023 - 10.2023
- Planned and executed field activities independently while managing time, priorities, and resources.
- Conducted investigations by gathering and analyzing information to identify patterns.
- Applied complex laws and regulations accurately and consistently.
- Prepared detailed reports documenting findings and outcomes.
- Communicated effectively with the public and internal stakeholders under pressure.
- Managed lawful interactions with varying numbers civilians with as much as 6 at a time
- Educated the public on sustainable practices and wildlife conservation initiatives through community outreach programs.
- Utilized GPS technology for tracking wildlife populations and assessing habitat conditions effectively.
- Participated in training programs to enhance skills in law enforcement techniques specific to wildlife protection.
- Enforced California wildlife laws to protect natural resources and promote conservation efforts.
Education
Bachelor of Science - Biology
Cal Poly Humboldt
Arcata, CA01-2022
Skills
- Project Coordination & Task Tracking
- Stakeholder Communication
- Documentation & Quality Control
- Scheduling & Time Management
- Process Improvement
- Microsoft Office (Word, Excel, Outlook)
- Organization & Attention to Detail
- Adaptability & Rapid Learning
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
Made Squad Sergeant in Academy
President's honor roll - Sacramento City College
Certification
POST Certification
CPR Certification
AED Certification
HAZWOPPER Certification
Timeline
Customer Service Representative
SGS
11.2024 - 01.2026
Fish and Game Warden
California Department of Fish and Wildlife
01.2023 - 10.2023
Bachelor of Science - Biology
Cal Poly Humboldt
Acquired Skills – Project Management Foundations
- Stakeholder Management: Acted as liaison between clients, laboratory teams, and internal stakeholders to align expectations and maintain timelines.
- Schedule & Priority Management: Balanced multiple requests with varying turnaround times based on urgency and risk.
- Risk & Issue Identification: Proactively identified documentation discrepancies and sample integrity issues to prevent delays or rework.
- Documentation & Quality Control: Ensured accuracy and completeness of records to support compliance and audit readiness.
- Process Awareness: Developed understanding of structured workflows and how delays or errors impact downstream teams.
- Communication & Reporting: Provided clear status updates and issue resolution to support transparency and decision-making.