Bryan Lee
Elk Grove,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SGS
11.2024 - 01.2026
- Coordinated with internal laboratory teams and external clients to ensure testing requests were processed and completed within required turnaround times.
- Served as a primary point of contact for clients, clarifying requirements, communicating status updates, and resolving issues impacting timelines.
- Reviewed and validated chain-of-custody documentation to ensure accuracy, completeness, and compliance.
- Identified and resolved discrepancies in documentation or sample handling, reducing delays and preventing rework.
- Tracked multiple requests simultaneously in a fast-paced, deadline-driven environment.
- Resolved customer inquiries efficiently, ensuring high satisfaction and prompt service delivery.
- Managed product returns and exchanges, streamlining processes for improved customer experience.
- Assisted in training new staff on company policies and customer service protocols.
- Sucessfully catalogued and sent over 200 samples out in one day while maintaining sample integrity including specific client requests
Fish and Game Warden
California Department of Fish and Wildlife
01.2023 - 10.2023
- Planned and executed field activities independently while managing time, priorities, and resources.
- Conducted investigations by gathering and analyzing information to identify patterns.
- Applied complex laws and regulations accurately and consistently.
- Prepared detailed reports documenting findings and outcomes.
- Communicated effectively with the public and internal stakeholders under pressure.
- Managed lawful interactions with varying numbers civilians with as much as 6 at a time
- Educated the public on sustainable practices and wildlife conservation initiatives through community outreach programs.
- Utilized GPS technology for tracking wildlife populations and assessing habitat conditions effectively.
- Participated in training programs to enhance skills in law enforcement techniques specific to wildlife protection.
- Enforced California wildlife laws to protect natural resources and promote conservation efforts.
Education
Bachelor of Science - Biology
Cal Poly Humboldt
Arcata, CA01-2022
Skills
- Project Coordination & Task Tracking
- Stakeholder Communication
- Documentation & Quality Control
- Scheduling & Time Management
- Process Improvement
- Microsoft Office (Word, Excel, Outlook)
- Organization & Attention to Detail
- Adaptability & Rapid Learning
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
Made Squad Sergeant in Academy
President's honor roll - Sacramento City College
Certification
POST Certification
CPR Certification
AED Certification
HAZWOPPER Certification
Timeline
Customer Service Representative
SGS
11.2024 - 01.2026
Fish and Game Warden
California Department of Fish and Wildlife
01.2023 - 10.2023
Bachelor of Science - Biology
Cal Poly Humboldt
Acquired Skills – Project Management Foundations
- Stakeholder Management: Acted as liaison between clients, laboratory teams, and internal stakeholders to align expectations and maintain timelines.
- Schedule & Priority Management: Balanced multiple requests with varying turnaround times based on urgency and risk.
- Risk & Issue Identification: Proactively identified documentation discrepancies and sample integrity issues to prevent delays or rework.
- Documentation & Quality Control: Ensured accuracy and completeness of records to support compliance and audit readiness.
- Process Awareness: Developed understanding of structured workflows and how delays or errors impact downstream teams.
- Communication & Reporting: Provided clear status updates and issue resolution to support transparency and decision-making.