Parker Szabo
Pointe-Claire
Summary
Dynamic customer service professional with a proven track record at Évoilà5 & Starbucks, excelling in problem resolution and relationship building. Skilled in training and quality control, I foster customer loyalty through empathetic communication and effective conflict resolution. With strong problem-solving abilities, I ensure customer satisfaction and drive repeat business. Proficient in Microsoft Excel, I contribute to operational efficiency. Now seeking to transition into a new field where these skills can be leveraged to enhance both team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Évoilà5
03.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Packaged and handled customer orders with care and attention to detail
Barista Trainer
Starbucks
08.2023 - 08.2025
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Established and maintained quality control standards.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
No Degree - Business Administration And Management
John Abbott College
Sainte-Anne-de-Bellevue05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Staff training
- Quality control
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Barista Trainer
Starbucks
08.2023 - 08.2025
Customer Service Representative
Évoilà5
03.2023 - Current
No Degree - Business Administration And Management
John Abbott College
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