Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Pizza Konj - Restaurant & Coffee Shop
10.2019 - 03.2023
Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Identified and addressed customer complaints to promote satisfaction and loyalty.
Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Maintained accurate records of sales, labor and other costs.
Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
Organized implementation of new banners, displays, and menus.
Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Project Coordinator
Monenco Iran
05.2015 - 09.2019
Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures, Organizing, attending, and participating in stakeholder meetings, Documenting and following up on important actions and decisions from meetings, Preparing necessary presentation materials for meetings, Ensuring project deadlines are met, Determining project changes, Providing administrative support as needed, Undertaking project tasks as required, Developing project strategies, Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project, Assess project risks and issues and provide solutions where applicable, Chair and facilitate meetings where appropriate and distribute minutes to all project team members
Process Engineer
Paravar Engineering Company
05.2013 - 05.2015
Conducting research on new technologies and alternative methods for chemical processes in order to improve efficiency or reduce costs, Designing and building new chemical manufacturing facilities, including piping and instrumentation diagrams, material flow diagrams, process flow diagrams, and electrical schematics, Performing calculations using scientific principles such as mass and energy balances, fluid dynamics, thermodynamics, electrochemistry, and organometallic chemistry to design chemical processes, Conducting feasibility studies, designing processes, collecting data, analyzing results, drawing conclusions, and reporting findings to project stakeholders, Preparing process flow diagrams, equipment layouts, material specifications, operating procedures, and other documentation needed to design, construct, operate, and maintain chemical processes, Evaluating the environmental impact of projects
Project Expert
Haraz Rah Consulting Engineers Group
10.2011 - 07.2012
Basic Design review, Process Simulation, Process Description, Preparation of documents: Line Sizing, Line List, Hydraulic Calculation for Pump, Control Valve Sizing, PSV Sizing, Process Datasheet of pump, Instrument Datasheet, Attending in hazop study meeting, Economic Calculation
Education
Bachelor's Degree - Chemical Engineering
Tehran University
01.2010
Skills
Microsoft Office (Word, Excel, PowerPoint)
AutoCAD
Staff Management
Health and Safety Standards
Problem Resolution
Task Delegation
Team Management
Scheduling Coordination
Staff Scheduling
Team Coordination
Employee Motivation
Skills
Microsoft Office (Word, Excel, PowerPoint)
AutoCAD
Staff Management
Health and Safety Standards
Problem Resolution
Task Delegation
Team Management
Scheduling Coordination
Staff Scheduling
Team Coordination
Employee Motivation
Certification
Organizational Behavior, Mir Engineering and Technology Management, 2019
Project Management based on PMBOK 5th edition, Rahbaran System Rastak, 2017
Pharmacy Reimbursement Specialist at Accredo Health Group / Express Scripts / CignaPharmacy Reimbursement Specialist at Accredo Health Group / Express Scripts / Cigna