Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Certification
Timeline
Generic

Paris Abedi

Gatineau,QC

Summary

As a hard-working, self-motivated professional, I thrive in high-pressure environments. My skills, qualities, and attributes make me well-suited for this position and capable of carrying out duties to a high standard. I am confident that my hard work and determination will contribute to the positive and innovative growth of your organization. Joining the military is an exciting opportunity for me to serve my country. Although I am new to military life, I am eager to learn, perform well under pressure, and embrace the disciplined military environment. The values of integrity, loyalty, and teamwork deeply resonate with me, and I am committed to following orders precisely and thinking quickly when needed. My goal is to be a valuable team member, contributing to the success and cohesion of the unit. With a strong work ethic, adaptability, and dedication, I am prepared to transform my civilian experience into effective military service guided by core military principles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Provisioning supervisors

TELUS
11.2018 - Current
  • Lead team development through structured support, coaching, and feedback initiatives
  • Participate in recruitment and hiring processes for new team members
  • Deliver real-time, planned, and recurring coaching sessions
  • Partner with Monitoring Resource Coordinators/Workforce Analysts to develop coaching strategies
  • Implement APPD program to:Set and track quarterly performance goals
  • Evaluate annual objectives
  • Manage employee scorecards
  • Facilitate ongoing agent Lifecycle training and integration programs
  • Drive team motivation and engagement as department cheerleaders
  • Foster a positive work environment focused on agent growth and development

Monitoring Supervisor

TELUS
05.2016 - 05.2019
  • Designed and managed performance tracking systems to optimize team productivity
  • Conducted quality assurance through call monitoring and evaluation
  • Led new agent training programs and provided ongoing coaching support
  • Facilitated cross-departmental communication to streamline operations
  • Executed regular team member performance evaluations
  • Organized and led team meetings to ensure alignment with objectives

Monitoring Specialist Agent

TELUS
10.2014 - 05.2016
  • Respond to alarm signals across Canada
  • Handle inbound customer calls from diverse client segments
  • Coordinate emergency dispatch services and conduct necessary follow-ups
  • Participate in incident reduction programs
  • Execute position-specific duties based on Agent Lifecycle level:Address internal inquiries and escalations
  • Monitor video alarm systems
  • Support new agent integration
  • Contribute to special projects

Education

Diploma - 911 Communication And Emergency Service Dispatch

La Cite Collegiale
Ottawa
06.2014

High School Diploma -

Ecole de la Rose Sauvage
Calgary
06.2011

Skills

  • Leadership Skills
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Communication Skills
  • Collaboration
  • Adaptability
  • Critical thinking and problem solving
  • Fast Learner
  • Computer Skills
  • Ability to Work in a Team
  • Analytical Thinking
  • Effective Time Management

Personal Information

  • Place of Birth: Lubumbashi- RDC
  • Nationality: Canadian

References

  • Romuald Ilumbu, CAF- Construction Engineering Officer, romuald11@gmail.com, 343-551-3519
  • Michael Ilunga, Physical and Operational Security Specialty, Global Security Risk Management, Security Policy and Governance, Global Affairs Canada, michael.ilunga@international.gr.ca, 613-447-3760

Languages

English
Full Professional
French
Native or Bilingual
Swahili
Native or Bilingual

Certification

Courses:

Cybersecurity Foundations, Linked in Learning

N O V E M B E R 2 0 2 3 — D E C E M B E R 2 0 23


Data Analyst, Linked in Learning

M AY 2 0 2 3 — M AY 2 0 2 3


Project Management Foundations, PMI

J A N U A R Y 2 0 2 4 — M AY 2 0 2 4


Technical Support Fundamentals, Google Coursera

A U G U S T 2 0 2 2 — O C T O B E R 2 0 2 2

Timeline

Provisioning supervisors

TELUS
11.2018 - Current

Monitoring Supervisor

TELUS
05.2016 - 05.2019

Monitoring Specialist Agent

TELUS
10.2014 - 05.2016

Diploma - 911 Communication And Emergency Service Dispatch

La Cite Collegiale

High School Diploma -

Ecole de la Rose Sauvage
Paris Abedi