Gagandeep Kaur
3000 37th Avenue, Vernon
Summary
3+ years' successful experience in customer service and 1+ years experience in dispatching. Driven Dispatcher with excellent leadership and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Holiday Inn Express And Suites
02.2024 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Agricultural Service Contractors & Farm Supervisor
Surrey Farm
06.2024 - 02.2025
- Analyzed soil to measure pH, minerals and organics to judge best fertilizer and amendments for maximum crop production.
- Lead team skilled and unskilled farm personnel.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
- Worked on cultivation plans for crop production operations.
- Purchased supplies such as seed, pesticides, and fertilizer.
Certified Assistant Manager
7-eleven
09.2023 - 01.2024
- Assists with managing and training team members.
- Build sales and profit.
- Minimize losses, Stock and merchandise products.
- Daily cash balancing and bank deposits.
- Consistently maintain excellent customer service and Hygiene standards.
Security Supervisor
Paladin Security
04.2021 - 09.2023
- Working as a patrolled guard in Hospital and Colleges
- High risk patient watch service and workplace violence prevention.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
SHIFT SUPERVISOR
Paragon
05.2022 - 09.2023
- Managed tenants and board members in high end condos with professionalism
- Achieved minimum panic in false fire alarms and real threats
- Detailed report making with dealing with Police, ambulance, and tenant issues.
Dispatcher Coordinator
Rai Dispatch
06.2021 - 08.2023
- Manage incoming phone calls from drivers, customers, and management
- Schedule/open load orders and assign to driver
- Enter data in computer system and maintain logs and records of calls, activities, and other information
- Communicating with brokers, carriers, and customers
- Provides support to driver Payroll Administration
- Responsible for keeping the customer informed regarding the dispatch
- Scheduling the city dispatch
- Knowledge of AVAAL and ELD
- Coordinating with custom brokers for custom clearance
- Ensuring carrier compliance with company policies and procedures.
CUSTOMER SERVICE ASSOCIATE
Sbarro
02.2021 - 12.2021
- Managed daily promotions in-store and in-store transactions
- Trained employees and handled customer issues effectively.
SECURITY SUPERVISOR
Cannon Security
11.2020 - 04.2021
- Performed duties as supervisor of high-end residential buildings and commercial properties
- Achieved minimum theft as loss-prevention officer in mall and LCBO.
Education
Diploma - International Business Management Logistics System
St. Clair College
Windsor04.2022
Bachelor of Science - Agriculture
Punjabi University
India, Punjab06.2018
Skills
- Computer Skills: Microsoft office, Microsoft Excel, Ms Word, Advance excel
- Technical: Accounting, Excellent understanding of accounting and Financial reporting principles and practices, Familiarity with Payroll processing, Good understanding of accounts payable and accounts receivable processes
- Professional/Social: Teamwork, Project Management, Communication, Leadership, Organization, problem solving, Attention to detail, Customer service orientation, Multi tasking, Interpersonal skills, Relationship building, Office administration, Time Management, Collaboration
- Language: English(Advanced), Punjabi(Advanced), Hindi(Advanced)
Certification
- ECEA (Early Childhood education Assistant) BC
- Driving Licensed : Class 7
- First Aid CPR Certification
- Certification in transport and trade(CIFFA).
- Certification in Essentials of freight Forwarding(CIFFA).
- Certification in freight Services(CIFFA).
Timeline
Agricultural Service Contractors & Farm Supervisor
Surrey Farm
06.2024 - 02.2025
Housekeeping Supervisor
Holiday Inn Express And Suites
02.2024 - Current
Certified Assistant Manager
7-eleven
09.2023 - 01.2024
SHIFT SUPERVISOR
Paragon
05.2022 - 09.2023
Dispatcher Coordinator
Rai Dispatch
06.2021 - 08.2023
Security Supervisor
Paladin Security
04.2021 - 09.2023
CUSTOMER SERVICE ASSOCIATE
Sbarro
02.2021 - 12.2021
SECURITY SUPERVISOR
Cannon Security
11.2020 - 04.2021
Diploma - International Business Management Logistics System
St. Clair College
Bachelor of Science - Agriculture
Punjabi University
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