Kuzivashe Hazel Manyika
Halifax,NS
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Halifax Marriott Harbourfront Hotel
02.2021 - 09.2025
- Supervised daily operations of housekeeping team to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on best practices in cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas to uphold hotel quality standards.
- Coordinated with front desk and maintenance teams to address guest requests promptly and efficiently.
- Resolved guest complaints related to housekeeping services, enhancing overall customer experience.
- Developed and implemented efficient cleaning schedules to optimize team productivity and service delivery.
- Led staff meetings to communicate updates, set goals, and foster a collaborative work environment.
- Monitored inventory levels of cleaning supplies, ensuring adequate stock for operational needs.
Administrative Assistant
Timberlands Physical Therapy
09.2020 - 02.2021
- Managed daily administrative tasks including scheduling appointments, answering phones, and maintaining patient records.
- Assisted in billing and insurance claim processing.
- Provided customer service support to patients and staff.
- Ensured smooth office operations by coordinating with therapists and other team members.
Housekeeping Supervisor
Halifax Marriott Harbourfront Hotel
02.2020 - 04.2020
- Coordinate work activities.
- Supervising room attendants.
- Assist management in hiring, training, evaluating, and motivating and coaching employees; serve as a role model.
- Respond promptly to requests from guests and other departments.
Lead Housekeeper
Halifax Marriott Harbourfront Hotel
08.2019 - 02.2020
- Enter status of rooms cleaned on assignment sheets.
- Complete checklists to report cleanliness and condition of each assigned area.
- Complete required Housekeeping paperwork.
- Identify room assignments and type of cleaning required for each room.
- Inspect guest rooms after being cleaned by Housekeeper.
- Respond promptly to requests from guests and other departments.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Assist management in hiring, training, evaluating, and motivating and coaching employees; serve as a role model.
Guest Services
Halifax Marriott Harbourfront
05.2015 - 07.2019
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Record guest comments or complaints, referring customers to managers as necessary.
- Process guest requests for wake up calls, screening calls, and other requests.
- Attend to guests in the lounge occasionally.
Room Attendant
Halifax Marriott Harbourfront Hotel
04.2014 - 05.2015
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Education
BA - Tourism and Hospitality Management
05.2018
- Co-op Student of the year-2015-2016
- Relevant Coursework: Hotel Management, Communications, Business
- GPA: 3.00
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Communications
- Adaptability
- Teamwork
- Time management
- Data entry
- Office administration
- Administrative support
- Customer service
- File organization
- Customer and client relations
- Computer proficiency
- Filing
Languages
English
Native or Bilingual
Accomplishments
- Supervised team of 50 staff members.
- Participated in Marriott's Leaders in Motion Program
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- I love volleyball and field hockey
- A good series
Personal Information
Date of Birth: 03/03/94
Timeline
Housekeeping Supervisor - Halifax Marriott Harbourfront Hotel
02.2021 - 09.2025
Administrative Assistant - Timberlands Physical Therapy
09.2020 - 02.2021
Housekeeping Supervisor - Halifax Marriott Harbourfront Hotel
02.2020 - 04.2020
Lead Housekeeper - Halifax Marriott Harbourfront Hotel
08.2019 - 02.2020
Guest Services - Halifax Marriott Harbourfront
05.2015 - 07.2019
Room Attendant - Halifax Marriott Harbourfront Hotel
04.2014 - 05.2015
Mount Saint Vincent University - BA, Tourism and Hospitality Management
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