PARAMVEER SINGH
Nelson,BC
Summary
Innovative and self-directed individual with strong communication and interpersonal skills. Able to develop rapport with people of various backgrounds, cultures, and professional levels. Highly adaptable and quick to learn and can adapt to analyzing situations and take initiative to solve. Ability to articulate ideas effectively Strong communication & interpersonal skills. Strong Multitasking Skills. Conflict management. Maintaining high energy levels at all times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housing Support Worker (HSW)
Nelson Cares
01.2024 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Drop In Attendant
Nelson Cares
09.2023 - Current
- Ensuring equal access to Drop-in services and resources to all participants in a non-judgmental, non-preferential way.
- Responding to critical incidents with a trauma-informed lens by implementing immediate crisis intervention techniques in attempts to deescalate participants from anxious or otherwise triggered emotional states; other emotional supports; and/or medical or legal referrals as needed.
- Providing emotional support to participants who have experienced a ‘bad date’ through active listening, debriefing, validating participants’ emotions, and assisting with Bad Date Reports.
- Assisting with meal preparation, serving, and kitchen clean-up as needed.
- Supporting participants’ interests and rights by referring participants to legal aid, medical resources and policing professionals and other relevant programs and resources.
- Working one-on-one to assess participants’ need for other services and provides them with information on helping organizations and professionals such as community service agencies, counsellors, legal aid lawyers, physicians and mental health services. Recommends appropriate services to participants.
- Providing information and support on safety and violence prevention to participants to empower women to make safe and healthy choices for themselves.
Night Auditor
Hume Hotel & Spa
10.2023 - Current
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Security Guard Officer
MOUNTAIN EAGLE
10.2022 - 12.2023
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Identified violators and escorted departing personnel to guard against theft of property.
- Secured personal and company goods against robbery, vandalism and illegal entry
- Reported irregularities such as fire and safety hazards to maintenance
- Oversaw entry and exit of up to 50 employees and visitors daily
Customer Service Representative
Husky Station
10.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Psychology
University of Arts And Science, Selkirk College.
Castlegar, BC04.2023
HIGH SCHOOL
CT Public School
JALANDHAR, PUNJAB, INDIA05.2020
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Strong communication & interpersonal skills
- Strong Multitasking Skills
- Conflict management
- Maintaining high energy levels all time
- Conflict Resolution Techniques
- De-Escalation Techniques
LANGUAGES KNOWN
- ENGLISH
- PUNJABI
- HINDI
Certification
- Serve it Right
- BC security License
- Naloxone Certificate
- Mental Health First Aid Certification
- Non-Violent Crisis Intervention
1) Includes Restraining Techniques
2) Understanding Verbal, Para-verbal and Crisis situations.
3) Strong Decision making training for de-escalation and disengagement.
Timeline
Housing Support Worker (HSW)
Nelson Cares
01.2024 - Current
Night Auditor
Hume Hotel & Spa
10.2023 - Current
Drop In Attendant
Nelson Cares
09.2023 - Current
Security Guard Officer
MOUNTAIN EAGLE
10.2022 - 12.2023
Customer Service Representative
Husky Station
10.2021 - 09.2022
Associate of Arts - Psychology
University of Arts And Science, Selkirk College.
HIGH SCHOOL
CT Public School
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