Madeleine Galway
Cornwall,PE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in mental health and addiction. I am currently a Support Worker at Transitional Housing with CMHA, focused on improving client lives through high-quality support. Proficient in life, financial and social skills, helping clients integrate into the community and live more typical lives.
Overview
8
8
years of professional experience
Work History
Transitional Housing Support Worker
Canadian Mental Health Association
01.2023 - Current
- Assisted clients with mental health and/or addictions to move towards being independent increasing the likelihood of housing stability within the community.
- Helped clients manage and reach individual goals and daily living needs, while supporting independent progression and social skills.
- Created case plans with primary client to reach their goals as well as documented daily case notes.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and community resources for personal health and growth.
Environmental Service Worker
Beach Grove Home
07.2022 - 12.2022
- Cleaned and disinfected resident rooms, nursing stations, kitchenettes, and common areas to promote a sanitary environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, infectious diseases, and other harmful substances.
- Interacted and connected with staff, patients, and families to demonstrate and establish a positive environment.
- Practiced infection control methods to reduce risks to residents, families, and medical staff.
Smart Play Supervisor
CHANCES
05.2022 - 07.2022
- Responsible for supervising 3 Youth Educators, 6 Special Needs Assistants, and approximately 45 school-aged children.
- Developed and implemented lesson plans, activities and field trips.
- Coordinated schedules and team assignments.
- Responsible for connecting and sharing information with all parents and guardians. I was also responsible for documenting attendance, billing, children’s files, and establishing safety procedures.
Director
Camp Abegweit
06.2015 - 08.2021
- I began volunteering in 2015 as a counsellor in training. In 2016 I became a counsellor, responsible for 8-10 children each week of the summer. During 2017 and 2018 I became program director of Arts & Crafts while continuing to take care of a cabin. In 2019, I became assistant director, in which I was the secondary in charge of running the camp. In 2020 and 2021 I worked as a co-director and ran the camp.
- As director, I created the schedule and curriculum, took care of first aid and medication, oversaw all staff members, and ensured all daily operations of the camp ran smoothly.
- Performed staff evaluations and addressed areas for improvement.
- Offered campers and staff compassionate support for personal and social issues, helping each develop positive skills and self-growth.
Customer Service Manager
Wal-Mart Supercenter
05.2016 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored cashiers and customer service desk associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Psychology
University of Prince Edward Island
Charlottetown, PE04.2022
High School Diploma -
Bluefield High School
Hampshire, PE06.2018
Skills
Skills:
- People Oriented and Empathetic
- Communication
- Teamwork
- Planning and Organization
- Attention to Detail
- Time Management
Certifications:
- ASIST Training (April 2023)
- NVCI Training (August 2023)
- Sexual Harassment Training (June 2023)
- Standard First Aid & CPR (2021 valid until 2024)
- WHIMIS (2021)
Timeline
Transitional Housing Support Worker
Canadian Mental Health Association
01.2023 - Current
Environmental Service Worker
Beach Grove Home
07.2022 - 12.2022
Smart Play Supervisor
CHANCES
05.2022 - 07.2022
Customer Service Manager
Wal-Mart Supercenter
05.2016 - 08.2020
Director
Camp Abegweit
06.2015 - 08.2021
Bachelor of Science - Psychology
University of Prince Edward Island
High School Diploma -
Bluefield High School
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