Paramjit Kaur
Winnipeg,Canada
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Canada Inns Destination Centres
Winnipeg, Manitoba
04.2025 - Current
- Utilized hotel management software to update guest information and bookings efficiently.
- Managed phone lines, directing calls to departments and taking detailed messages as needed.
- Greeted guests at front desk, facilitating check-in while fostering positive interactions.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Collected room deposits, fees, and payments promptly.
- Coordinated with maintenance staff to resolve reported issues in guest rooms and common areas.
Guest Service Team Leader
Pilot Flying J
Winnipeg, Manitoba
02.2025 - Current
- .Analyzed guest survey data to pinpoint improvement areas in service operations.
- Developed strategies to elevate customer satisfaction ratings and enhance guest experiences.
- Trained new staff on policies, procedures, and best practices for guest services.
- Supervised guest service team, ensuring high-quality interactions and teamwork.
- Resolved customer complaints professionally, maintaining satisfaction levels.
- Float count and perform night audit duties.
- Greeted guests upon arrival, providing information on services and responding to inquiries.
Assistant Restaurant Manager
Sargent Taco Shop
Winnipeg
03.2021 - 01.2025
- Monitored daily cash transactions, ensuring precision in financial reporting processes.
- Delivered extensive training to staff in food preparation and customer service roles.
- Managed staff schedules to ensure sufficient coverage during peak hours.
- Oversaw inventory management while negotiating with suppliers to reduce costs.
- Implemented promotional strategies to enhance customer engagement and sales.
Door-to-Door Sales Representative
Rogers Communications Canada Inc.
Winnipeg, Manitoba
03.2024 - 12.2024
- Engaged customers through door-to-door outreach for telecommunications services.
- Presented product information clearly to inform potential clients about offerings.
- Collected customer feedback to improve service delivery and client satisfaction.
- Maintained accurate records of customer interactions and follow-up actions.
- Attended weekly team meetings to discuss sales strategies and targets.
- Explained the benefits of purchasing the product compared to competitors' offerings.
Customer Service Representative
Telesolutions Communication Services
Winnipeg, Manitoba
11.2022 - 03.2024
- Assisted customers with inquiries regarding services and billing.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed high-volume call traffic while maintaining professionalism and patience.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Computer Systems Technician Networking - Computer Networking
Canadore College of Applied Arts And Technology
Mississauga, ON12.2019
Skills
- Customer service
- Payment processing
- Team leadership
- POS systems
- Customer feedback analysis
- Inventory management
- Communication skills
- Time management
- Detail orientation
- Problem solving
- Marketing
- Front desk management
- Effective communication
- Financial records oversight
Certification
- Food handler
- First-aid certification (CPR)
- Security Licence
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Front Desk Guest Service Agent
Canada Inns Destination Centres
04.2025 - Current
Guest Service Team Leader
Pilot Flying J
02.2025 - Current
Door-to-Door Sales Representative
Rogers Communications Canada Inc.
03.2024 - 12.2024
Customer Service Representative
Telesolutions Communication Services
11.2022 - 03.2024
Assistant Restaurant Manager
Sargent Taco Shop
03.2021 - 01.2025
Computer Systems Technician Networking - Computer Networking
Canadore College of Applied Arts And Technology