Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Professional Title
Timeline
Generic
Sweety Rani

Sweety Rani

CANADA,AB

Summary

Dynamic hospitality professional with extensive experience at Lake Louise Inn, excelling in customer service and payment processing. Proven ability to enhance guest satisfaction through effective reservation management and front desk operations. Skilled in TALLY and MS-OFFICE, consistently delivering exceptional service while maintaining accurate financial records.

Overview

11
11
years of professional experience

Work History

Front Desk Guest Service Agent

Lake Louise Inn
Lake Louise, AB
07.2023 - Current
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Greeted customers warmly and made them feel welcome.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Ensured that the front desk was adequately stocked with supplies throughout the day.
  • Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
  • Greeted guests upon arrival and provided exceptional customer service.
  • Handled cash transactions accurately while adhering to established accounting procedures.
  • Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
  • Responded to emergency situations in a timely manner.
  • Assisted guests with directions and transportation arrangements when needed.
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Assisted guests at check-in, providing information on various services within hotel.

Telephone Operator

V Hotel Dubai, Curio Collection by Hilton
Dubai
09.2019 - Current
  • Answers incoming calls.
  • Receive calls from the guest, courteously greet the guest and give them best customer service needed.
  • Transfer calls from designated area or departments.
  • Monitor E-mails from previous day on the period that were not on duty and take actions accordingly that still requires follow up.
  • Encode and forward guest concerns to authorized personnel that will further assist the concern of customer.
  • Directs call to guest rooms, staff, or departments.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Ensure all wake-up call requests individual or group should be log and place in the opera in case guest requested for takeaway breakfast.
  • Record all received calls accurately.
  • To give proper handover before ending the shift.

Whatever Whenever Agent

W Dubai- The Palm
Dubai, DUBAI
10.2021 - 07.2023
  • Receiving internal and external calls and screening them.
  • Directs call to guest rooms, staff, or departments through the switchboard.
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
  • Providing information to guest about room features, properties amenities and local areas of interest.
  • Process guest request to other department in order to complete the request and follow up with guest if their request is met to their satisfaction.
  • Updating guest preferences in PMS through profile Notes.
  • Logs all wake-up call requests and performs wake-up call services.
  • Log all guest requests and complaints on Guest Experience Platform (GXP).
  • Ensured that all safety regulations were followed according to company standards.
  • Processed payments accurately and efficiently.
  • Maintained cleanliness of lobby area at all times.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Addressed customer needs in a timely manner.
  • Assisted with check-in and check-out procedures for guests.

Associate Operations

MAYOR WORLD COMPANY PVT. LTD.
Suranussi
10.2017 - 11.2018
  • Preparation of daily sale report from tally.
  • Updated all stock items in catalogues or excel files.
  • Making MIS reports of all the sales executive.
  • Letter drafting and send invoices or sale bills to the customer.
  • Making SECONDARY/QUARTERLY/YEARLY report of sale.
  • Provide updated stock reports to sales executives.
  • Send creative on big days/ revert all the E-MAILS/QUERIES of the customer.

Computer Operator/Accounts clerk

FASTWAY TRANSMISSIONS PVT LTD
Jalandhar
02.2016 - 03.2017
  • Preparation of wages of the employees.
  • Maintain payroll vouchers, manual Day Book, record of inward or outward in excel, Cash Book, All Receipts & Payments in the Day Book and all record of statutory documents.
  • To connect/disconnect/change the service using company software (MQ).
  • All Other Administration Work.

Computer Operator/Personal Assistant

LIC OF INDIA
Kartarpur/Jalandhar
08.2014 - 12.2015
  • Cash handling.
  • Filling/documentation.
  • To provide new/revive/renew insurance policy to the customers.
  • Maintain record of received premium from executives and policy bonds issued by the company.
  • Maintain record regarding personal information of the customer.
  • Provide customer care support.
  • To provide details about S.V (surrender value) to customers using company software.

Education

B.Com -

N.J.S.A GOVT.COLLEGE
Kapurthala
01.2013

12th - COMMERCE

SEN.SECONDARY SCHOOL
KARTARPUR
01.2008

10th -

M.G.P CONVENT SCHOOL
KARTARPUR
01.2006

Skills

  • TALLY
  • Customer service
  • Reservation management
  • Payment processing
  • MS-OFFICE
  • Opera
  • QMS
  • ONLINE MARKETING
  • GXP
  • Cash handling
  • Credit and cash payments
  • Front desk management
  • Hospitality service expertise
  • Front office support

Disclaimer

I hereby declare that the information given herewith is correct to my knowledge and I will responsible for any discrepancy., Sweety Mehra

Languages

  • English, Full Professional Proficiency
  • Hindi, Native or Bilingual Proficiency
  • Punjabi, Native or Bilingual Proficiency

Professional Title

Professional Title

Timeline

Front Desk Guest Service Agent

Lake Louise Inn
07.2023 - Current

Whatever Whenever Agent

W Dubai- The Palm
10.2021 - 07.2023

Telephone Operator

V Hotel Dubai, Curio Collection by Hilton
09.2019 - Current

Associate Operations

MAYOR WORLD COMPANY PVT. LTD.
10.2017 - 11.2018

Computer Operator/Accounts clerk

FASTWAY TRANSMISSIONS PVT LTD
02.2016 - 03.2017

Computer Operator/Personal Assistant

LIC OF INDIA
08.2014 - 12.2015

B.Com -

N.J.S.A GOVT.COLLEGE

12th - COMMERCE

SEN.SECONDARY SCHOOL

10th -

M.G.P CONVENT SCHOOL

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