Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Paramjit Kaur

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Supervisor

Tim Horton
10.2021 - Current
  • Handled over 50+ customers per day giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service Representative

TTEC
08.2020 - 09.2021
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
    • Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
    • Collect source data such as customer names, addresses, phone numbers, credit card information forever 1000 customers and enter data into customer service software
    • Trained 4 new employees in customer service script recitation, conflict resolution.

Administrative Assistant

CDI College
04.2019 - 07.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.

Education

Course - Banking And Finance

IFSE
Mississauga, ON

Diploma - Network And Internet Security Specialist

CDI COLLEGE
Montreal, QC
04.2021

Skills

    TECHNICAL KNOWLEDGE;Expert in Microsoft Office (Excel, Powerpoint,Outlook)

    Fluent in English , Hindi, Punjabi

    SOFT SKILLS;Positive Attitude,Leadership qualities, Teamwork ,Multitasking

Additional Information

Ready to relocate

Timeline

Supervisor

Tim Horton
10.2021 - Current

Customer Service Representative

TTEC
08.2020 - 09.2021

Administrative Assistant

CDI College
04.2019 - 07.2020

Course - Banking And Finance

IFSE

Diploma - Network And Internet Security Specialist

CDI COLLEGE

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Paramjit Kaur