SHYAMLI BHARDWAJ
Edmonton,AB
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
5
5
years of professional experience
Work History
SUPERVISOR
SHELL GAS STATION
Edmonton, AB
03.2023 - Current
- Orienting, training, scheduling, monitoring, evaluating, and providing direction to staff
- Prepare and submit annual, quarterly, monthly and weekly reports
- Maintaining or changing product displays including those required for periodic sales events
- Coached staff members to develop long-term career goals
- Plan and prepare work schedules and keep records of employees' work schedules
- Mentored employees through personal and professional issues
- Coordinated restocks to keep retail displays organized and full for customers
- Answered customer queries and complaints and provided prompt solutions
- Tracked store inventories and ordered new materials to prevent shortages.
ASSISTANT MANAGER
Nexo Industries LTD.
10.2019 - 02.2021
- Supports company operations by maintaining office systems and supervising staff
- Produced thorough, accurate and timely reports of project activities
- Ensured confidentiality of all personnel, office, and employment records
- Provided administrative support with payroll, calendars, meetings, and training events
- Served as coordinator for special events planning and award ceremonies
- Resolved customer inquiries and complaints requiring management-level escalation
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Delegated daily tasks to team members to optimize group productivity.
ISS REPRESENTATIVE
AMAZON FULFILLMENT CENTER
Acheson, CA
- Provided critical information to resolve defects that are impacting customers and our secondary customers
- Experienced at submitting and resolving Trouble Tickets within their corresponding SLA
- Researched products to ensure they are truly destroyed
- Unpacking and inspecting inventory for any damages or defects
- Supported inbound with problem solve, vendor defect tracking and data collections
- Maintaining the link between Corporate Retail Teams and the FC, as well as the reporting and re-escalation of tickets submitted to Retail, Vendor Management and catalog
- Plays an integral role in the FC by facilitating resolution or directly resolving problem items that cannot be received in the FC under the normal conditions of receiving.
INBOUND PROBLEM SOLVER
AMAZON FULFILLMENT CENTER
Acheson, CA
- Troubleshoot and resolve problems that an associate encounter with inventory; including printing ASIN labels and CASE labels, damage out products and adding expiration dates to food and health products
- Resolve issues in a timely manner
- Solve any problems related to inbound using Sideline or Edit items to ensure products are ready to stow
- Fixed sellable products to be stowed in a timely manner
- Defined problems to make decisions and moved forward to support quick resolution.
INBOUND AMBASSADOR
AMAZON FULFILLMENT CENTER
Acheson, CA
- Use a hands on-approach to facilitate Associate onboarding curriculum that engages and excites newly hired employees in a welcoming and supportive environment
- Assist in measuring the effectiveness of training; develop, maintain, and apply learning to encourage Associate development
- Trained associates how to do the job as safe, proficient and accurate as possible
- Cross trained and provided back up for other employees when needed
- Offered feedback to other providers to effectively address associates’ needs
- Worked safely around moving machinery.
Education
DIPLOMA - Business Administration (Management)
NAIT (NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY)
07.2022
Bachelor of Commerce (WES CERTIFIED) -
GURU NANAK KHALSA COLLEGE FOR WOMEN
05.2019
Skills
- Managing Processes
- Excellent communication and proven people skills
- Delegation and Supervision
- Technical expert in multiple process areas
- Active listener
- Goal Oriented
- Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
- Multitasking and Organization
- Flexible Work Schedule
- Technical expert
- Ability to work well with team
Languages
- English, Full Professional
- Hindi, Native/ Bilingual
- Punjabi, Native/ Bilingual
Timeline
SUPERVISOR
SHELL GAS STATION
03.2023 - Current
ASSISTANT MANAGER
Nexo Industries LTD.
10.2019 - 02.2021
ISS REPRESENTATIVE
AMAZON FULFILLMENT CENTER
INBOUND PROBLEM SOLVER
AMAZON FULFILLMENT CENTER
INBOUND AMBASSADOR
AMAZON FULFILLMENT CENTER
DIPLOMA - Business Administration (Management)
NAIT (NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY)
Bachelor of Commerce (WES CERTIFIED) -
GURU NANAK KHALSA COLLEGE FOR WOMEN
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