PARAMJEET Kaur
Brampton,ON
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Tirchinazar Print And Electronics Media
03.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Laborer
Spray Pack
09.2023 - 03.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Read work orders to determine work assignments and equipment and materials needed.
- Participated actively in regular safety meetings to stay informed about current rules and best practices for accident prevention on the job site.
- Followed written instructions to construct various types of equipment.
Education
B.ED - Teaching of Hindi History And Child Psychology
University of Allahabad
India12.1997
Bachelor of Arts - English,History,pol.sci.,Hindi
Delhi University
Delhi India 06.1997
Skills
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Complaint resolution
- Team Building and Leadership
- Relationship Building
- Positive and Constructive Feedback
- Call Monitoring
- Social Media Monitoring
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Limited Working
Timeline
Customer Service Manager
Tirchinazar Print And Electronics Media
03.2024 - Current
General Laborer
Spray Pack
09.2023 - 03.2024
B.ED - Teaching of Hindi History And Child Psychology
University of Allahabad
Bachelor of Arts - English,History,pol.sci.,Hindi
Delhi University
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