Paramdeep Kaur
Calgary,Canada
Summary
Experienced with assessing clients' insurance needs and providing tailored advice. Utilizes deep knowledge of policy options and regulations to ensure optimal coverage recommendations. Track record of fostering client relationships and delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Sharp Insurance Group
03.2024 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
Shipping and Receiving Clerk
Dhl Supply Chain
02.2022 - 12.2022
- Reconciled shipping invoices and receiving reports to verify count accuracy
- Staged merchandise by department, marked appropriately for placement in facility and delivered merchandise to different destinations
- Maintained accurate tracking system covering shipping and receiving transactions
- Handled departmental packages and mail to facilitate [Type] operations
- Checked incoming freight against invoice and receiving reports
Caregiver
K-bro Linen
09.2021 - 01.2022
- Improved well-being of patients by assisting with daily living needs and personal hygiene
- Offered care and companionship to homebound clients with varying mental and physical capacities
- Assisted residents with meeting daily needs through positive encouragement and direct support
- Delivered empathetic, compassionate and person-centered care to all patients
Customer Service Representative
Ymca
01.2021 - 12.2021
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated across departments to resolve customer-related issues
- Informed customers of promotions and special offers to increase sales
- Answered inbound calls to handle various concerns, set appointments and close sales
- Built trusting relationship with customers to better understand needs
Customer Service Representative
Tim-Hortons
04.2021 - 09.2021
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed customer calls efficiently in fast-paced call center environment
- Collaborated with colleagues and co-workers to deliver quality customer experience
Education
Master of Arts - English Education
Kurukshetra University
Ambala 03-2013
Skills
- Goal-oriented mindset
- Data interpretation
- Policy analysis
- Claims management
- Financial planning
- Insurance products
- Customer service
- Client retention
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Licensed Insurance Agent/Broker - Alberta Department of Insurance.
- Certified Risk Manager (CRM) - The National Alliance for Insurance Education & Research.
Timeline
Insurance Advisor
Sharp Insurance Group
03.2024 - Current
Shipping and Receiving Clerk
Dhl Supply Chain
02.2022 - 12.2022
Caregiver
K-bro Linen
09.2021 - 01.2022
Customer Service Representative
Tim-Hortons
04.2021 - 09.2021
Customer Service Representative
Ymca
01.2021 - 12.2021
Master of Arts - English Education
Kurukshetra University
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