PARAG SONI

Global IT Service and Support Desk Analyst / System Administrator IT Operations Team Player and Leader IT Infrastructure Management Global Service Delivery People and End-Users Management with Support System Analyst / Administrator Client Services Microsoft Platform Expert Network and Telecommunications Effective cost saver Vendor Management Hardware and application procurement Long term player

• AWARDS , A Brand Ambassador – Yr. 2019 Nominated by global customers to obey corporate culture and with different titles of ethics later announced with a tile of "A Brand Ambassador" by corporate Global HR Team from USA headquarter. Player of the Year 2018 – Yr. 2018 During major safety incident, acted promptly and took some of the immediate actions. it was a fire incident due to electric short-circuit and exit doors locked automatically. Recorded incident was studied within management and global HSE team and they decided and accepted my proposed suggestion as prevent of actions against future incident to avoid emergency situation I nominated with title "Player of the Year" in 2018. Project Management – Yr. 2017 Nominated as a leading project in-charge for up-gradation of Microsoft Platforms from Windows
• Supporting Global Customers with rule of ITIL via platform of Global IT Service Desk, also managing Global Service Delivery operation as an In-Charge of IT Service Desk Team and serving best class services round the clock to the customers. Desktop/Laptop - Hardware procurement per corporate needs. License allotment and configuration of hardware as per business requirements including inventory management. Application Support – Microsoft Windows and office platform, Microsoft SharePoint, Intune, Azure, O365 Admin Portal, Lync and Skype for Business and Multi factor Authentication, Adobe applications, CAD applications, ServiceNow, Workday, Halogen, Safety Skills, ICIMS, Mobile Manager, SAP Concur, MS Company Portal. Telecommunication – Teams Audio, Avaya Telecom (Desk and Smart Phone) Cisco Telecom, technical solution provider as having strong experience. Mobile/Cellular Devices – iOS and Android platform device management as per corporate policies, configuration and authentication also past knowledge on Blackberry device management. Conferencing System / Meeting Rooms - Microsoft SMART, Logitech Group, Polycom Studio System, Yealink System, Cisco Webex and Zoom Conferencing systems installation, configuration, technical support provider also having past experience on Microsoft Lync LCR and LRS Systems. Printing Services- Large, medium and Small size of printing/all-in-one machine’s installation and configuration to the user level as well as usage control and audits for the world leader OEMs i.e. Ricoh, Canon and Xerox. Networking – Cisco hardware i.e. Load Balancer, ASA and Network switches, MPLS and SDWAN installation and up-gradation. Riverbed cascading and monitoring technology (base knowledge), SolarWinds Orion Monitoring System. Server – Windows Server, VMWare and Hyper-V Virtualization, Data Center equipment support and service capability. IT Security – IT Audits, Lenel OnGuard security access control system and management. Responsibilities – IT Service availability with 99.99% up-time, Taking care of Annual service agreements with global vendors, Coordination with senior team players for enhancement of business development with strategies to ensure achievements of IT Services and capabilities.