Hi, I’m
Drashti Darji
Montreal,QC
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Desk Analyst position. Ready to help team achieve company goals.
Overview
2
years of professional experience
1
Certification
Work History
Nova Networks Inc
Service Desk Analyst
04.2022 - Current
Job overview
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
WIS International Inventory Service
Inventory Associate
05.2021 - Current
Job overview
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage, and documented variances.
Education
Institut Superieur D'InformatiqueMontreal
Post Graduate Diploma from Computer Networks And Security
01.2022
Shankersinh Vaghela BAPU Institute India
Bachelors of Computer Engineering from Electrical And Computer Engineering Technology (Telecommunications And Networks Option)
05.2015
Skills
- Customer Service Training
- Client Relationship Management
- Technical Fault Analysis
- Microsoft Windows and Office
- Creative Issue Resolution
- Front Desk Operations
- Service Desk Team Management
- Customer Communication and Empathy
- Troubleshooting Network Issues
- Employee Computer Support
Certification
- Certified Technical Support Fundamental, Google - 5 weeks
- Certified Introduction to Technical Support , IBM - 6 weeks
Timeline
Service Desk Analyst
Nova Networks Inc
04.2022 - Current
Inventory Associate
WIS International Inventory Service
05.2021 - Current
Institut Superieur D'Informatique
Post Graduate Diploma from Computer Networks And Security
Shankersinh Vaghela BAPU Institute
Bachelors of Computer Engineering from Electrical And Computer Engineering Technology (Telecommunications And Networks Option)
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