Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Paola Vanessa Castanaza

Paola Vanessa Castanaza

Administratora De Negocios
Fraijanes,Guatemala

Summary

Dynamic customer service and sales professional with a proven track record at Intouch CX and Cosper Guatemala. Skilled in problem-solving and active listening, I excelled in resolving customer complaints and enhancing satisfaction, leading to increased loyalty and repeat business. Expertise in product knowledge drives tailored solutions and successful sales strategies.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Intouch CX
07.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Intouch CX
08.2022 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Representative

Plastiglas San Miguel Internacional
06.2016 - 07.2017
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Sales Manager

Cosper Guatemala
06.2011 - 05.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and vendors, and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

Education

BBA - Business Administration And Management

Universidad Galileo
Guatemala City
05.2001 -

MBA - Not Finished

ESI
Guatemala
05.2001 -

Diploma - Mayan Archeology

PSI
Guatemala
05.2001 -

Basic Training Diploma - Sales

Dale Carnegie
Guatemala
05.2001 -

Skills

Customer service

Timeline

Customer Service Representative

Intouch CX
07.2024 - Current

Customer Service Representative

Intouch CX
08.2022 - 02.2024

Sales Representative

Plastiglas San Miguel Internacional
06.2016 - 07.2017

Sales Manager

Cosper Guatemala
06.2011 - 05.2016

BBA - Business Administration And Management

Universidad Galileo
05.2001 -

MBA - Not Finished

ESI
05.2001 -

Diploma - Mayan Archeology

PSI
05.2001 -

Basic Training Diploma - Sales

Dale Carnegie
05.2001 -
Paola Vanessa CastanazaAdministratora De Negocios