Paola Lei Tan
Summary
- Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
- Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salary Manager Level 2
Rebagliati Restaurants Ltd. (McDonald's)
10.2021 - Current
- Trained staff in job duties, sanitation and safety procedures
- Handled cash deposits
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Crew Member
Hi-Flyer Food Inc. (KFC)
08.2021 - 01.2022
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Technical Customer Service Representative
Sutherland Global Services
02.2019 - 04.2021
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Increased client satisfaction by tailoring solutions to individual needs and preferences within the scope of available resources.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
Education
Diploma - Medical Clinic Unit Clerk
Robertson College
Edmonton, AB07-2024
National Certificate Level 2 - Caregiver NC II
St. Chamuel Institute of Technology
Taguig City, Manila Philippines 05-2020
Skills
- Complex Problem-Solving
- Strategic Planning
- Team Leadership
- Verbal and written communication
- Critical Thinking
- Active Listening
- Keyboarding and Typing Speed
- Friendly, Positive Attitude
- Organizational Skills
- Calm Under Pressure
- Medical Records Maintenance
- Computer Proficiency
- Healthcare Software Knowledge
- Medical terminology proficiency
- Multi-line phone system
- Standard First Aid (CSA Intermediate) Level C CPR and AED
Certification
- Standard First Aid Level C CPR and AED, St. John Ambulance [Aug 2022- Aug 2025]
- Advanced Food Safety Certification, Canadian Food Safety [July 2022-July 2027]
Languages
English
Native or Bilingual
Filipino/Tagalog
Native or Bilingual
Timeline
Salary Manager Level 2
Rebagliati Restaurants Ltd. (McDonald's)
10.2021 - Current
Crew Member
Hi-Flyer Food Inc. (KFC)
08.2021 - 01.2022
Technical Customer Service Representative
Sutherland Global Services
02.2019 - 04.2021
Diploma - Medical Clinic Unit Clerk
Robertson College
National Certificate Level 2 - Caregiver NC II
St. Chamuel Institute of Technology
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