Melody Vargas
San Jose,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Global Security Manager Level 2
Apple, Inc
03.2018 - Current
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supervise shift of Security Specialists to provide 24/7/365 Security coverage
- Train, coach, and mentor Security Specialists
- Conduct verbal and written performance evaluations of Security Specialists
- Manage communications for emergency and non-emergency calls-for-service through radio dispatch, phone, and email
- Respond to medical emergencies and provide basic first aid, CPR, and AED as certified
- Monitor and maintain up to date and accurate timekeeping systems, records, and coordinate administrative scheduling
- Ensure personnel are provided with necessary equipment and equipment is accounted for
- Provide direction to employees in field, utilizing proper judgment, to solve problems and to escalate matters, which may negatively impact business continuity, to Field Watch Commander
- Manage office services and operations by reviewing and approving supply requests, designing filing systems, controlling correspondence, and inventory control systems
- Manage all aspects of Standard Deployment uniform needs, including sourcing processes, apparel, purchase orders, etc
- Scheduling Customer Service and Safety Specialists and Supervisors.
- Managed and motivated employees to be productive and engaged in work.
Global Security Specialist Level 1
Apple, Inc
06.2015 - 03.2018
- Assist Apple employees, customers, and visitors with questions, directions, and general inquiries
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Provide visible patrol presence ensuring customer service and safety to Apple's employees, customers, visitors, and properties throughout Santa Clara Valley
- Respond to medical emergencies and provide basic first aid, CPR, and AED as certified
- Conduct exterior door checks to ensure doors are secure and functioning properly
- Conduct exterior building checks for glass breaks, maintenance issues or hazards.
Front Desk Security Guard
Fifth Avenue Committee, Inc
06.2011 - 01.2015
- Responded to emergency situations promptly, ensuring safety of all building occupants.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Provided exceptional customer service to visitors, answering inquiries, and directing them to appropriate personnel or departments as needed.
- Prevented unauthorized access by maintaining vigilant watch over secured areas such as parking lots and storage facilities.
- Assisted with visitor management by verifying identification and issuing temporary passes.
- Handled sensitive information discreetly and adhered to strict confidentiality guidelines when interacting with building occupants or external parties.
- Collaborated with local law enforcement agencies during investigations and incident response, providing valuable support and information.
- Enhanced building security by monitoring CCTV cameras and conducting regular patrols.
- Performed routine equipment checks on fire alarms, sprinkler systems, and emergency exits to ensure optimal functionality during emergencies.
- Maintained accurate records of daily activities in detailed security logbook for review by supervisors.
Education
Certificate - Commercial Law I: Contracts & Employment Law
University of Illinois At Urbana - Coursera
Online06.2025
NYS Security License Intro - 8 Hour Pre-Assignment Training Course For Security
Guardian Group Services
Brooklyn, NY04.2024
California Security Guard License 1883451 - Security And Protective Services
Bureau Of Security And Investigative Services
Sacramento09.2014
GED -
State University Of New York
Albany, NY05.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Employee Coaching and Mentoring
- Emergency Response
- Shift Scheduling
- MS Office
- Managing Operations and Efficiency
- Hiring and Training
- Conflict de-escalation
Accomplishments
- Supervised team of 75-100 staff members
- 12 - Employee Of the Month recognition service pins
- 3 - Global Security Crystal MVP Awards
- My personal career story featured on Apple.com
- Provided Security Leadership for multiple special events (WWDC)
Languages
Spanish
Native or Bilingual
Timeline
Global Security Manager Level 2
Apple, Inc
03.2018 - Current
Global Security Specialist Level 1
Apple, Inc
06.2015 - 03.2018
Front Desk Security Guard
Fifth Avenue Committee, Inc
06.2011 - 01.2015
Certificate - Commercial Law I: Contracts & Employment Law
University of Illinois At Urbana - Coursera
NYS Security License Intro - 8 Hour Pre-Assignment Training Course For Security
Guardian Group Services
California Security Guard License 1883451 - Security And Protective Services
Bureau Of Security And Investigative Services
GED -
State University Of New York