Summary
Overview
Work History
Education
Skills
Highlightedskills
Languages
Timeline
Generic

PAOLA RUEDA

Winnipeg,MB

Summary

Experienced Student Services Coordinator adept at supporting students during transitional periods through skill-building exercises and knowledgeable assistance. Exceptional verbal and written communication skills facilitate effective communication with students and external and intern customers. With 5 years of education field experience, brings a positive and caring approach to student support, along with an upbeat attitude and detail-oriented mindset. Highly organized, proactive, and flexible, excels in critical thinking and planning to efficiently meet all student needs.

Overview

13
13
years of professional experience

Work History

Client Advisor

Royal Bank of Canada
10.2022 - Current
  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfill client solutions
  • Understand and resolve client concerns, where possible, at first point of contact
  • Educate and assist clients with using RBC digital capabilities
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

Consulting Professor

Faculty of Economics and Business Sciences at SAINT SIMON UNIVERSITY
07.2017 - 02.2021
  • Enhanced student understanding by designing interactive and engaging lectures.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.

Regional Manager

REDUX CORPORACIÓN SRL
09.2017 - 03.2018
  • Verify and achieve the compliance of regional goals
  • Control the functions of the staff
  • Get new VIP accounts, for the company and the regional one
  • Closure of deals and contract management
  • Control post-sale attention, as well as the weekly loyalty of active clients.
  • Supervised staff to optimize brand expansion initiatives and productivity.

Administrative Chief

JALA FOUNDATION
11.2011 - 12.2014
  • Manage several teams such as English teachers, Marketing Staff and Foundation Staff
  • Organize Internal and External events according to requirement
  • Manage requests for sponsorships, donations, etc
  • Sign contracts with new fellows and guarantors and follow-up to interns who begin internships.
  • Maintained detailed records of office expenses, generating monthly reports for financial tracking purposes.
  • Collaborated effectively across departments to address pressing issues impacting the foundation's success efficiently.
  • Facilitated the hiring process by screening resumes, scheduling interviews, and providing feedback on candidates to management.

Education

Applied Accounting Program -

Red River College Polytech
Winnipeg, Manitoba
01.2022

Intensive English for International Students - Canadian Learning Benchmark -

Learning Training Centre
Winnipeg, Manitoba
01.2021

Degree in Competency-based Superior Education -

Bolivian Catholic University, Postgraduate School
Cochabamba, Bolivia
01.2016

Degree in Foreign Trade and Customs -

EUPG - San Simon University, Postgraduate Economics’ School
Cochabamba, Bolivia
01.2011

Degree in Formulation and Evaluation of Social Projects -

CEMLA
Cochabamba, Bolivia
01.2007

Magister’s Degree in Soil’s Information For Natural Resources Management -

Saint Simon University, Clas - UMSS
Cochabamba, Bolivia
01.2004

Bachelor's degree in economics -

Saint Simon University, Economics Faculty
Cochabamba, Bolivia
01.1999

Skills

  • Record Keeping Abilities
  • Academic advising
  • Cross-cultural sensitivity
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Effective Communication
  • Active Listening
  • Interpersonal Skills

Highlightedskills

  • Excellent math skills
  • Strong and effective interpersonal communication skills both written and verbal
  • Strong customer service skills with the ability to communicate and provide customer service effectively to internal and external clients
  • Empathic listener and persuasive speaker.
  • Demonstrated high level of analytical ability and attention to detail
  • Successful performance in the use of software such as Microsoft Office and technological devices
  • Ability to run reports, analyze data
  • Experience working with highly sensitive and confidential information.
  • Ability to prioritize and complete multiple assignments in a deadline driven environment.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong organizational and time management skills.
  • Experience working cooperatively as part of a team.
  • Adaptability to develop different roles within teamwork.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Client Advisor

Royal Bank of Canada
10.2022 - Current

Regional Manager

REDUX CORPORACIÓN SRL
09.2017 - 03.2018

Consulting Professor

Faculty of Economics and Business Sciences at SAINT SIMON UNIVERSITY
07.2017 - 02.2021

Administrative Chief

JALA FOUNDATION
11.2011 - 12.2014

Applied Accounting Program -

Red River College Polytech

Intensive English for International Students - Canadian Learning Benchmark -

Learning Training Centre

Degree in Competency-based Superior Education -

Bolivian Catholic University, Postgraduate School

Degree in Foreign Trade and Customs -

EUPG - San Simon University, Postgraduate Economics’ School

Degree in Formulation and Evaluation of Social Projects -

CEMLA

Magister’s Degree in Soil’s Information For Natural Resources Management -

Saint Simon University, Clas - UMSS

Bachelor's degree in economics -

Saint Simon University, Economics Faculty
PAOLA RUEDA