Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
CustomerServiceRepresentative

Pankul Sharma

Brantford,ON

Summary

Proven track record in enhancing customer loyalty and streamlining service operations at Happy Variety Live Bait And Tackle. Excelled in conflict resolution and active listening, significantly improving client retention. Skilled in money handling and prioritization, adept at fostering positive customer experiences and driving sales. Demonstrates critical thinking and problem-solving abilities, ensuring high levels of customer satisfaction.

I will make sure that i will use my abilities to enhance my skills for the betterment of the organization as well as for myself too.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Happy Variety Live Bait And Tackle
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Cashier

Husky
10.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed products as required.
  • Lottery Terminal works with proper accuracy and consistency.
  • Maintain Cleanliness Of Workstation And Surroundings.

Education

Occupational Health Safety And Wellness - Occupational Health And Safety

Conestoga College
Brantford, ON
12.2024

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Money handling abilities

    Prioritization

    Product Sales

    Retail store support

Languages

English
Native or Bilingual

Availability

I'm a Student So I'm Fully Available For All Nights As Well As On Sunday And Monday Afternoons.

Thanks.

Timeline

Customer Service Representative

Happy Variety Live Bait And Tackle
03.2024 - Current

Cashier

Husky
10.2023 - 01.2024

Occupational Health Safety And Wellness - Occupational Health And Safety

Conestoga College

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Pankul Sharma