Pankaj Tripathi
Toronto,Canada
Summary
Experienced services and engineering leader with a successful track record in leading large-scale supply chain solution implementations. Skilled in business process consulting, product management, and functional solution design. Built and led teams of functional and technical consultants. Expertise in retail, Omni Channel, B2B, and B2C domains. Proficient in managing cross-functional teams, facilitating stakeholder communication, and shaping go-to-market strategies. Demonstrated ability to oversee the full software development life cycle (SDLC) for a portfolio of projects, including integrations and customizations. Supports pre-sales and sales efforts by conducting fit-gap analysis, proposing solution footprints, estimating project timelines, and defining implementation roadmaps. I have partnered with top-tier e-commerce retailers and clients, including Trivantage, Kohl's, Wal-Mart, YOOX Net-a-Porter Group(Italy), Best Buy, Home Depot, T Mobile, LCBO(Ontario, Canada), FCL(Saskatchewan, Canada), Ryder Logistics, Signet Jewelers, SPARC Group and Party City.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Account Manager
KIBO Commerce
Toronto
03.2025 - Current
- Achieved enhanced customer satisfaction by serving as the main technical liaison for assigned clients, fostering effective communication with internal teams. Maximized product performance through expert guidance on setup, integration, and troubleshooting. Resolved technical challenges efficiently by partnering with engineering support and product teams. Improved customer outcomes through regular performance assessments and proactive risk management. Delivered tailored recommendations for optimizations based on comprehensive product knowledge. Strengthened stakeholder relationships by leading quarterly business review sessions.
- Achieved successful team formation for Kibo as the initial hire. Cultivated a diverse team of 10-12 members across various regions. Contributed to strategic initiatives under the guidance of the SVP of Client Success at Kibo.
- Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth
- Advocate for customer needs and feedback to influence product improvements.
Senior Manager-Enterprise Architecture & Delivery
Nextuple Inc
Toronto
01.2021 - 02.2025
- Heading the Solutions & Delivery division at Nextuple Inc, my focus is on advancing omnichannel commerce through robust enterprise architecture and order management(OMS). Provide IT Strategy in Supply chain portfolio of products and manage strong key vendor relationships. Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease. Provide RFP response, SOW preparation, contract negotiations ensuring long-term partnership and repeat business. Helped reduce the shipment costs by 25% by optimizing the number of shipments and delivery distances Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures. I also helped marketplace and VDF orders penetrating by 30% by segmenting inventory for each channel. Our team's strategy is centered on delivering superior commerce experiences, driving performance in global retail markets. With a solid background as a Managing Consultant at IBM, I've excelled in technology selection and the mentoring of architects, ensuring our solutions meet complex business needs. My passion lies in fusing AI with retail operations, delivering innovations like real-time inventory systems and intelligent customer service solutions.
Managing Consultant
IBM Expert Labs
Dallas
01.2013 - 12.2020
- I utilize my advanced knowledge of the IBM Sterling Selling and Fulfillment suite's functionality and architecture to implement these products within our global customers' environments. Auditing the solutions, trusted advisor on best practices and implementing retail technology with IBM suite of products. I also provide a Web Call Center, Web Store, and Integration with Order Capture, Payment, and Carrier solutions. I provide solution architecture and SME services for Global retail clients across the USA and Canada.
Staff Software Developer
Sterling Commerce/IBM ISL
Bengaluru
07.2007 - 12.2012
- My work profile includes making critical enhancements, simulation and analysis of customer issues, suggesting solutions/workarounds for the problems, analyzing code fix defects to the Sterling Commerce Multi Channel Fulfillment suite Complete understanding of Sterling DOM(Distributed Order Management), Inventory Visibility, WMS(Warehouse management system) Technology: Core Java, Swing, J2EE (Servlets, JSP, Taglibs, EJB-Spec1.1), Applets, Oracle Application Framework 9.0, XML Technologies (XSLT), JavaScript(JS) Database: Oracle, DB2, MySQL Tools/IDEs: Eclipse 3.1, Netbeans 3.5, Jakarta Ant 1.6.5
Education
Bachelor of Engineering - Computer Science
B.M.S. College of Engineering
Bengaluru07.2023
Skills
- Omni-channel strategy
- Enterprise Architecture
- Supply Chain
- Order Management
- Warehouse Management
- Inventory Management
- Ecommerce
- Carrier Integration
- Call Center
- Discovery Workshops
- Functional Practice Lead
- Program Delivery - Agile
- Product Management
- Cost estimates
- Proposals
- Cloud computing
- Microservices
- Blockchain
- AI
Certification
- Generative AI & Predictive AI for CXOs & Sr. Managers
- Google- Introduction to Generative AI
- Google - Introduction to Large Language Models
- Google - Introduction to Responsible AI
- Google - Prompt Design in Vertex AI Skill Badge
- Responsible AI: Applying AI Principles with Google Cloud
- OpenShift for Absolute Beginners- Hands on May 29, 2020
- Python Bible
- IBM Blockchain Consulting
- IBM AI Skills Academy, Reinventing the world with AI
- Enterprise Design Thinking
- IBM Blockchain Platform
- IBM Cloud Private Foundation Technology
- Docker Essentials
Key Products
- Order Management System: IBM Sterling OMS, Manhattan Active OMNI, Nextuple OMS, Radial OMS, KIBO OMS
- Warehouse Management System: IBM Sterling WMS, CEVA logistics, GXO WMS, Radial WMS, High Jump WMS
- Enterprise Resource Planning (ERP): SAP, Netsuite, Full Circle, Garpac, Homegrown ERP( Island Pacific- Retail Inventory)
- Call Center: IBM Sterling Call Center, Manhattan Call Center, KIBO Call Center , Gladly
- Market Places/VDF/Drop Shipping : Channel Advisor( Commerce Hub)
- Middleware: IBM MQ, Dell Boomi, Rabbit MQ, EDI SPS , Retail EDI Integrations
- Ecommerce Platforms: Salesforce Commerce Cloud , Hybris, Shopify, IBM Websphere Commerce. KIBO Ecomm
- Financials: Cybersource, Paypal Braintree, TD Beanstream(Bambora), SVS gift card,Adyen, Klarna, Vertex and Avalara( Tax Engine)
- POS : Aptos , X Store
- Planning : JDA( Blue Yonder) , SAP IBP
- PIM/DAM : Bynder, Akeneo, Feedonomics
- Email: Sales force Marketing Cloud, Cheetah email
- Analytics : Snowflake Microstrategy / Data lake, Cognos
- Carrier: Canada Post, UPS , FedEx , USPS, Pitney Bowes Carrier Adapter-Rate Shopping, Carrier selection
Timeline
Technical Account Manager
KIBO Commerce
03.2025 - Current
Senior Manager-Enterprise Architecture & Delivery
Nextuple Inc
01.2021 - 02.2025
Managing Consultant
IBM Expert Labs
01.2013 - 12.2020
Staff Software Developer
Sterling Commerce/IBM ISL
07.2007 - 12.2012
Bachelor of Engineering - Computer Science
B.M.S. College of Engineering